Has Articulate abandoned Storyline?

We haven't seen an update to Storyline since August. It's commendable that the program creates flawlessly publishable content, but everyone reading this forum knows (so I don't have to rehash it here) that the software is riddled with dozens of small annoyances that add up significantly from a workflow perspective.

Less expensive software like Photoshop and Microsoft Office get patched continuously. Their designers actually act on the issues brought up in their forums. Even submitting a support ticket to Articulate goes nowhere. The only response to any issue I've brought up is a form email, saying my personal support assistant will get back to me--which never happens.

We who've purchased Storyline have beta-tested your software for months. Before any paid upgrade comes along, the least we're owed is a nice, fat series of patches. Just saying...

61 Replies
Rebecca Fleisch Cordeiro

Aside from what should or shouldn't be included in an update, and I guess we can all see both sides, in my many years of experience there is no other community like the Articulate community. And that's what separates them.

Storyline is an awesome product that, like may others, does have flaws. But to date, I've not found equivalent support out there.

Judith Blackbourn

Hi Cathy,

As far as text resizing on its own, try this:

  • Select the text box, right-click and select Format Shape.
  • Click Text Box and make sure Do Not Autofit is selected.

I usually check this in PowerPoint before I import the file into Storyline.

Check your Master Slides first, so the settings carry over to the individual slides.

That should help,

Judith

Ashley W

Lynda Claspy said:

Ashley, I believe if you save the PowerPoint as a template instead of a presentation before you import it, it will add it to your templates.


What it is is, if you import a Powerpoint slide, it also imports the template and adds it as a slide master.  Then if you import another Powerpoint slide (even if it's from the same PPT, I believe) it will add that template as another (3rd) slide master.  Now imagine if you import another Powerpoint slide, but this time from another PPT with a different template.  Now you have 4 different slide masters, which can really screw up the formatting of the entire project, I've discovered.

Mind you, a lot of this was from my early days using the software, but even in a recent .story I was working on, I have two different slide masters (one from a .PPT slide I imported), and whenever I start a new scene it's defaulting to that second slide master.  Is it easy to fix? Yeah, but it's still a pain anyways. 

Also, just encountered the Undo/Redo problem again :(

Peter Anderson

Alicia Spillman said:

Is there a problem with installing the updated versio on a system running Windows XP? My co-worker can't get through the install and I am reluctant to try because I am in the middle of a project using the old version. I would like to take advantage of the features of the new version also.


Hey Alicia, welcome!

There shouldn't be any issue installing Storyline on an XP system. Was she sure to follow the steps listed here? And is she installing Storyline locally, or trying to install it on a network drive? If you can give us any more details about the environment, we should be able to get this resolved for her, and you

Frederic Chaplin

Cathy Rodriguez said:

My first experiences with Storyline have not been pleasant. So far, two pages worth of irritations, quirks, and snafus, and the list keeps getting longer. Am currently experiencing a new bug in which audio recordings become corrupt having done nothing more than play them. The "undo" that doesn't "undo." Objects moving on the screen without touching them; text resizing all on its own; every import of a Powerpoint results in a new set of masters being imported; terrible handling of bullets. Overall, I'm not impressed. If Articulate does not home out with a hotfix release soon to address some of these issues, I'm going to recommend looking at alternatives.


We have these issues too. This is a pain, cause we have to import Powerpoint projects, and then correct ALL texts in slides for bad positions.  

Next, when we animate the texts, some parts gets missing, or dont behave normaly (text of a second or thrid bullets coming with the first....) We have to deal with the bullets problems too.

We too had some problems with sound corruption, some times, without any clue on why it happens.

But the worse thing is the articulate player HTML5: ours clients can't install the app on theyr Ipad for security reasons, so we have to make it work with html5 on safari mobile.

We experienced quiz content disapearing when user click "submit", extremely long loading time, and multiples other bugs.

We have modified the HTML5 players javascript code to improve it's loading speed and make it more responsive. but it's still unefficient. 

I can't believe that other users did not experience these bugs. 

More : I didn't see any difference before and after the upgrade 2. Not at all.  

Last issue : Storyline not working anymore after upgrading to Window 8...

Storyline is probably the less worse (the only ?) software to publish courses to html5. But it's still an expensive software and I expected much more upgrades and very less bugs since the Beta test. We shouldn't have to submit tickets anymore at this time. 

Peter Anderson

Sorry to hear about your frustrations, Frederic. 

Although most features in PowerPoint are supported in Storyline, some are not. If you haven't already, please review this article for details. And if you're able to provide any more specific details about your audio issues, we'd be happy to help troubleshoot why it's happening.

And we're aware of the current limitations inherent to HTML5. While our engineers continue working hard to offer the best possible HTML5 experience, they remain at the mercy of what is still a relatively immature platform, so as HTML5 matures, look for a smoother Storyline experience in HTML5. Here's a great tool that outlines those limitations.  

As for the Windows 8 upgrade, we'd be interested in learning more about the issues you're experiencing, as authoring and publishing Articulate Storyline content is indeed supported on computers running Windows 8, but not Windows RT. 

Storyline is less than a year old, so relying on our users to submit tickets is how we improve it. If you're willing to share any further details of the issues you've described, we'd be happy to look into them in an effort to continue making Storyline the best product out there. 

Thanks for your feedback!

Judith Blackbourn

Cathy, you said  "text resizing all on its own".

This is actually a feature that is set in every text box (just as it is in PowerPoint). You can keep control of the text size by using these settings:

  1.  Right-click on the text box and select Format Shape.
    In that dialog, under Autofit, you have the options to keep the text from resizing (or shrinking).
  2. Select Do not Aufit to keep the text the size you specified.

BTW, I always do this in my slide master rather than individually on each slide.

Hope this helps with at least one of your problems!

And I love Storyline!