Does anybody know if it is possible to adjust the sensitivity of a hotspot. I have been receiving complaints regarding courses in which a learner is clicking on the exact location of the hotspot but storyline says they are incorrect. When I view the source file I can see the hotspot and when I preview the slide and click it myself, it also behaves as if I did not hit the mark. I have to move my mouse all over the location until it finally accepts my click as hitting the hotspot.
This was a Hotspot created when I did a screen capture and published in Try mode. I fixed one slide by deleting the Hotspot Storyline added, and manually placing one on the slide and making it extremely larger than the target area.
Could you even send a couple of screenshots of what you want the hotspot to look like versus what it looks like when it works, extremely larger? Also, can you replicate the issue in a sample project with a hotspot the size that you'd like it to be?
Here you go. Thanks for taking a look. I was able to fix the issue, however, this was the presentation I was having the difficulty on. Slide 1.4 shows an example of the size I increased the hotspot vs. what I wanted the size to be.
Thanks for those shots. For some reason the project didn't come through, and it shows 0 bytes. Maybe it got squirrelly on the way over.
But in your screenshots I see what you're saying; yeah it's a tiny hotspot, but if the mouse is right where it should be, I would expect it to work. Maybe an issue with mobile devices, but desktop should work fine. I did a quick mock up with some small icons to click in Try Mode, and mine worked fine.
In any event, if you need some further help, or if this trouble persists, reach out to our engineers in a support case; maybe there's a deeper issue at play that they can investigate.
I am still having this hotspot issue, with a new course I am developing. I have submitted a problem ticket two days ago and have yet to hear back, is this a known issue?
Thanks for sharing your case number. I gave our team a heads up about the post here as well, so one of our Support Engineers will be in touch as soon as possible.
I don't see similar reports of a hotspot quiz showing incorrect when the user clicked on the correct option, but our team will dig into your file to check!
11 Replies
Hi Daniel
is this a quiz hotspot slide or a content slide with a hotspot? Have you been able to isolate users to a specific browser?
Happy to take a look if you want to upload the .story file.
Hello Wendy,
This was a Hotspot created when I did a screen capture and published in Try mode. I fixed one slide by deleting the Hotspot Storyline added, and manually placing one on the slide and making it extremely larger than the target area.
I have not tested for a particular browser.
Sent from Mail for Windows 10
Hi Daniel
can you upload your .story file - might be easier for someone to help if they can work with what's happening on your slides
Could you even send a couple of screenshots of what you want the hotspot to look like versus what it looks like when it works, extremely larger? Also, can you replicate the issue in a sample project with a hotspot the size that you'd like it to be?
Thanks, Daniel!
Hello Daniel,
This is one of the reasons I have started using transparent shapes with states as an alternative to hotspots.
Here you go. Thanks for taking a look. I was able to fix the issue, however, this was the presentation I was having the difficulty on. Slide 1.4 shows an example of the size I increased the hotspot vs. what I wanted the size to be.
Thanks for the advice James. I will try this on my next project.
Thanks for those shots. For some reason the project didn't come through, and it shows 0 bytes. Maybe it got squirrelly on the way over.
But in your screenshots I see what you're saying; yeah it's a tiny hotspot, but if the mouse is right where it should be, I would expect it to work. Maybe an issue with mobile devices, but desktop should work fine. I did a quick mock up with some small icons to click in Try Mode, and mine worked fine.
In any event, if you need some further help, or if this trouble persists, reach out to our engineers in a support case; maybe there's a deeper issue at play that they can investigate.
Thank you for following up.
Danny ;^)
Sent from Mail for Windows 10
I am still having this hotspot issue, with a new course I am developing. I have submitted a problem ticket two days ago and have yet to hear back, is this a known issue?
Articulate case number 01133853
Hi Daniel,
Thanks for sharing your case number. I gave our team a heads up about the post here as well, so one of our Support Engineers will be in touch as soon as possible.
I don't see similar reports of a hotspot quiz showing incorrect when the user clicked on the correct option, but our team will dig into your file to check!
This discussion is closed. You can start a new discussion or contact Articulate Support.