I just completed another project, and the client is reporting strange behavior from the course. The client is having to click several times on the "Next" button in order for slides to advance. This is happening on slides with just two standard triggers to advance to the next/ previous slides when clicking "Back" or "Next".
I tested the published course myself locally on my machine, and indeed the "Next" button is misbehaving.
Could it be that your Menu navigation is set to 'Restricted' and impatient learners are clicking Next before the slide's timeline has completed? When menu navigation is 'Restricted' in Storyline 2, slides won't advance (no matter how many times you click Next!) until the slide's timeline completes, even if you don't include a Menu tab in your player.
We have this happen with some learners. They report that "I had to click four times before it would advance", when in fact their first three clicks happened while the timeline was still running and the fourth click happened after the timeline completed.
Our solution has been to change the timeline duration on every Storyline 2 slide from its default of 5 seconds down to one-half second. Unfortunately you must do this manually on each slide; there is no global setting and no "Apply to All" button.
Looks like Bob got you in the right direction with the navigation restriction. In Storyline 2, the navigation affects the timeline as well as the menu.
If your course is not restricted and you are still having these issues, please let us know.
Gotta tell you both, as a result of reducing the timeline on each slide to a half second some of the authoring just seems illogical to my workflow. For instance, I had a 4:36 minute video playing on one of the slides that the client did not want the learners to be able to advance to the next slide before watching the entire thing. Of course, when I brought the slide's timeline down to a half-second- I thought it would break the trigger but it didn't. So, upon entering that particular slide there is a variable that is set to"False" and is adjusted to "True" (thus enabling the Next button to advance the slide) after 260 seconds. Works like a champ in light of the fact the slide's timeline is only a half second in length. Go figure.
Thank you Bob for saving my day! And thanks for following-up Emily- much appreciated.
You could also make the timelines longer on slides with video/audio that is required. Just extend it for the length of the video. Let us know if you need anything further!
Absolutely, thank you so much! Is there an email address I can sent it to? It is a final product for a client containing confidential information pertaining to their organization.
8 Replies
Could it be that your Menu navigation is set to 'Restricted' and impatient learners are clicking Next before the slide's timeline has completed? When menu navigation is 'Restricted' in Storyline 2, slides won't advance (no matter how many times you click Next!) until the slide's timeline completes, even if you don't include a Menu tab in your player.
We have this happen with some learners. They report that "I had to click four times before it would advance", when in fact their first three clicks happened while the timeline was still running and the fourth click happened after the timeline completed.
Our solution has been to change the timeline duration on every Storyline 2 slide from its default of 5 seconds down to one-half second. Unfortunately you must do this manually on each slide; there is no global setting and no "Apply to All" button.
Hi Alex,
Looks like Bob got you in the right direction with the navigation restriction. In Storyline 2, the navigation affects the timeline as well as the menu.
If your course is not restricted and you are still having these issues, please let us know.
Yes, he did. Bob, you nailed it on the head.
Gotta tell you both, as a result of reducing the timeline on each slide to a half second some of the authoring just seems illogical to my workflow. For instance, I had a 4:36 minute video playing on one of the slides that the client did not want the learners to be able to advance to the next slide before watching the entire thing. Of course, when I brought the slide's timeline down to a half-second- I thought it would break the trigger but it didn't. So, upon entering that particular slide there is a variable that is set to"False" and is adjusted to "True" (thus enabling the Next button to advance the slide) after 260 seconds. Works like a champ in light of the fact the slide's timeline is only a half second in length. Go figure.
Thank you Bob for saving my day! And thanks for following-up Emily- much appreciated.
Glad you got that slide to work for you Alex.
You could also make the timelines longer on slides with video/audio that is required. Just extend it for the length of the video. Let us know if you need anything further!
Hi everyone!
I'm having the same problem, but I have NO menu (which means no restricted navigation either).
Any ideas of why this is happening in my case? Freaking out a little.
Hi Tara!,
Can you share your .story file so we can take a closer look? Thanks!
Hi Emily,
Absolutely, thank you so much! Is there an email address I can sent it to? It is a final product for a client containing confidential information pertaining to their organization.
Thanks!
Hi Tara,
You should be receiving an email shortly from support with a link to upload the file privately.
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