2 Replies
Alyssa Gomez

Hi there Robert, I'm so sorry you've been dealing with this all day. I know how frustrating that is. I see that you're working with Vira on Case# 00955776 and Vevette on Case# 00954375. I assure you that you're in great hands there. I'll be sure to include this forum thread in your case to let the engineers know that you're getting an unexpected error when previewing. 

I'll continue to follow along your cases as they progress and post any updates here as they become available!

Alyssa Gomez

Just wanted to pop in and let you know that I'm checking in on your cases. I see that you're going to upload your file to our server in Case# 00955776 with Vira, and Vevette sent you some troubleshooting steps in Case# 00954375. Please feel free to reach out if you need anything at all! I'm always happy to help. :)