Hi, was wondering if its just me, but i published a course with articulate storyline 3 and when played with google chrome all my slides end up being blank and when played on IE or firefox it plays and works perfectly.
I too am having this issue with some of our older courses which worked perfectly well until very recently. Now I get a white screen although I can hear the sound. Would love to know what has changed to cause this.
We also have many reports from clients where they have a white screen. The storyline player displays, but there is just a blank screen on particular slides. Not for every user, but we were able to replicate it. We ended up rebuilding the impacted slides and republishing.
For us, it is happening in Google Chrome and Microsoft Edge with courses that were originally created in SL1 and updated in SL2. The courses were published on our LMS in 2015 and have been working correctly since then until It began around a week ago. I know that our machines recently had a Windows update and I think this could be linked somehow due to the timing. They are all working correctly in Firefox.
Thanks for that info, Sally! Storyline 2 has had a few updates since 2015.
Do you still have access to the original .story files (the editing version)? If so, make sure you're on the latest version of Storyline 2, and republish the courses for your LMS. I'd like to see if that process improves performance across the supported browsers.
Hi Leslie, and thanks for letting me know that republishing the courses seemed to clear the behavior. It sounds like the white slide would only show up for some users who were resuming a course after exiting; is that correct?
If you run into any more issues, I'm happy to have a look at an example course of yours.
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I too am having this issue with some of our older courses which worked perfectly well until very recently. Now I get a white screen although I can hear the sound. Would love to know what has changed to cause this.
We also have many reports from clients where they have a white screen. The storyline player displays, but there is just a blank screen on particular slides. Not for every user, but we were able to replicate it. We ended up rebuilding the impacted slides and republishing.
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Hi Samir, Sally and Leslie. Let me see if I can figure out what's happening here.
Thanks for the details!
We run on moodle 3.1. We published to html5/flash fallback and experienced it with chrome. Not sure which browsers clients we using.
So far it is on Storyline 2 courses upgraded to Storyline 3.
It does not impact all users.
We could see it as courses were bookmarked and would open at the white slide.
We republished the courses and it seemed to clear it.
Sent from mobile.....
For us, it is happening in Google Chrome and Microsoft Edge with courses that were originally created in SL1 and updated in SL2. The courses were published on our LMS in 2015 and have been working correctly since then until It began around a week ago. I know that our machines recently had a Windows update and I think this could be linked somehow due to the timing. They are all working correctly in Firefox.
Thanks for that info, Sally! Storyline 2 has had a few updates since 2015.
Do you still have access to the original .story files (the editing version)? If so, make sure you're on the latest version of Storyline 2, and republish the courses for your LMS. I'd like to see if that process improves performance across the supported browsers.
Let me know how you make out!
Hi Leslie, and thanks for letting me know that republishing the courses seemed to clear the behavior. It sounds like the white slide would only show up for some users who were resuming a course after exiting; is that correct?
If you run into any more issues, I'm happy to have a look at an example course of yours.
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