31 Replies
Amy L.

I looked at all the posts, but all were about disk space and not to being locked. I have 130 G disk /space and I can open other files. Just not my current course/

I copied it to another folder and then could open it. Just a little odd because I have numerous versions of this in the original folder, with the same file-name character length, and they all opened. Until now.

Ashley Terwilliger

Hi Amy, 

I'm glad to hear having it in another folder allowed you to open it - have you confirmed that you've been working locally as described here? You may also want to look at importing it into a new .story file to resolve any lingering issues with the files. 

Let us know if you need anything else.

Ashley Terwilliger

Hi Jessica, 

Which troubleshooting steps did you go through - as there are a few linked here? You'll want to make sure you're working locally, have closed any other open applications of Storyline (I'd double check it in the Task manager), and ensure you're using the latest update of Storyline 2 Update 7 or Storyline 1 Update 10. 

If you're still having difficulty after going through those steps, did you also try importing it into a new file as described here? 

C. L. Norman

Same issue appeared here today.  Ran through Ashley’s troubleshooting steps and all appeared to be well.  Ending the process tree in Windows Task Manager failed the first couple of times I tried it, but succeeded on the third.  I’m thinking it was because I took a break after the third attempt.  Perhaps that gave it more time to close all the processes—from my experience thus far, SL2 tends to be a hog of system resources, and it may require extra time for it to fully release everything.

Crystal Horn

Hi there, Amy.  I just want to confirm the steps you've taken so far:

Thanks for letting us know-- we'll get you some help!