Help! Can't view Articulate Storyline file on ipad


I published one Articulate Storyline file and I did check the HTML 5 output while publishing it, however now I can't view the file on ipad. When I try to open the file a small play button appears (as expected) and then it asks to download the app and even when I download the app and click to play, nothing happens.

This file was playing a few days back but has suddenly stopped working. This is happening in Safari/ipad but it seems to be working on other browsers.

The file I am talking about is in one of the live courses created by my organisation and I am getting number of error tickets. Please help.

Many thanks


3 Replies
Christie Pollick

Hi, Teri -- Peter is now in a different position with the company and doesn't work in the community very often, but I would be happy to assist you! 

Would you be able to share your .story file so that I can publish it on my end and test it on my iPad to see if I find the same result? You can use the ADD ATTACHMENT button at the bottom of the reply box to upload your file here in the thread. Thanks!