Help! Course Completion Trigger is Not Working

I used a course completion trigger button for users to acknowledge they have read and understand specific policies. A number of users are having issues with the completion trigger not working when they click on it. I have had them use different browsers and still some users continue to not be able to complete the course.

Any ideas beyond browsers as to what the issue is and how I can fix? It's impacting about 50 users out of 400.

5 Replies
Alyssa Gomez

Hi Jennifer!

Sorry to hear the course completion trigger isn't working for some of your learners. We're happy to help.

With your permission, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!