Help - Fonts and text being replaced on preview

Hi everyone,  

I am experiencing some issues with SL3.  I changed some font to match that of our company branding however when I preview my project - some font - is totally different (not even what I had before) while some other text is all mixed up.  Can anyone help me?  I have attached some screenshots to show you what is going on.  



5 Replies
Leslie McKerchie

Hi Tom,

Thanks for reaching out and sharing the images of what you are experiencing in your project.

Curious if you have the option for Modern Text turned on/off and if changing that makes a difference in your file.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Vincent Scoma

Hey Michael, 

Thank you for sharing that screenshot! 

What seemed to help previously, was checking to see if  Modern Text is turned on/off. You will also want to see if changing Modern Text makes a difference in your file. 

If you need our help to take a look at your file, we're more than happy to help! You can share .story files in this thread here, or you’re always welcome to share them privately with our Support Engineers. We'll let you know our findings and will delete it after having a closer look.