Help ! I can't open my project anymore

Hi all, I'm facing a big issue while trying to open my storyline project. It says that my file is corrupt or has been created in an old version of storyline, however I was working on it yesterday with the same version.

Any idea how I can fix that ? That would be a loss of several days of work :(

Thanks a lot for your help

9 Replies
Wendy Farmer

Hi Mathilde

It may be corrupt beyond recovery. However, there may still be a working version of your project in your temp files. Here's how to check:

1) Open this folder in Windows Explorer:


2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).

Wendy Farmer

Great news!!! Good luck with your project!

Here are some tips for working with files to decrease the likelihood of it happening again.

  • Work on story files on your local drive (including having all assets on local drive)
  • Make sure you're on the latest SL update, and 
  • Don't leave SL2 open overnight
Rence Dee

Hi Leslie,

So it wasn't found on my tmp file but it was found on my officemate user account who uses my PC as well. So the TMP file is working and the storyline file did work as well. But if we put it in any other pc or a common space it will go back to the problem. 

Does this problem occurs when the version of the storyline are different? I'm just wondering. 

Leslie McKerchie

Hi Rence,

Thanks for popping in to share an update. I'm glad that you were able to locate your file.

Are you saying that both of you use Storyline and have different versions of the software? You can have multiple versions of Storyline on the same computer, so that should not be causing an issue.

Are you working on the C: Drive of the computer on both the software and your files? Is your user account on a network drive?