Hi all, I'm facing a big issue while trying to open my storyline project. It says that my file is corrupt or has been created in an old version of storyline, however I was working on it yesterday with the same version.
Any idea how I can fix that ? That would be a loss of several days of work :(
It may be corrupt beyond recovery. However, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer:
%appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).
I had this same issue and found the .tmp file and saved it as a .story. I was able to successfully open it in Storyline! Thank you so much for this help.
So it wasn't found on my tmp file but it was found on my officemate user account who uses my PC as well. So the TMP file is working and the storyline file did work as well. But if we put it in any other pc or a common space it will go back to the problem.
Does this problem occurs when the version of the storyline are different? I'm just wondering.
Thanks for popping in to share an update. I'm glad that you were able to locate your file.
Are you saying that both of you use Storyline and have different versions of the software? You can have multiple versions of Storyline on the same computer, so that should not be causing an issue.
Are you working on the C: Drive of the computer on both the software and your files? Is your user account on a network drive?
9 Replies
Hi Mathilde
It may be corrupt beyond recovery. However, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer:
%appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).
It worked !! Thank you so much for your answer.
Great news!!! Good luck with your project!
Here are some tips for working with files to decrease the likelihood of it happening again.
I had this same issue and found the .tmp file and saved it as a .story. I was able to successfully open it in Storyline! Thank you so much for this help.
So glad to hear that this conversation was able to help you out as well, Tammy.
Thanks for chiming in to share and welcome to E-Learning Heroes :)
On my end this didn't work. I found no files .tmp from my appdata. Any other solution?
Hi Rence,
Thanks for reaching out and letting us know that the solution shared above did not work for you.
Are you getting an error when opening your file?
Are you working locally with your software and your project files (typically your C: Drive)?
Hi Leslie,
So it wasn't found on my tmp file but it was found on my officemate user account who uses my PC as well. So the TMP file is working and the storyline file did work as well. But if we put it in any other pc or a common space it will go back to the problem.
Does this problem occurs when the version of the storyline are different? I'm just wondering.
Hi Rence,
Thanks for popping in to share an update. I'm glad that you were able to locate your file.
Are you saying that both of you use Storyline and have different versions of the software? You can have multiple versions of Storyline on the same computer, so that should not be causing an issue.
Are you working on the C: Drive of the computer on both the software and your files? Is your user account on a network drive?
This discussion is closed. You can start a new discussion or contact Articulate Support.