Help! Lost elearning on iPad restore...

Hi, perhaps you can help! I had several downloaded Storyline presentations, on an iPad. Unfortunately, iTunes needed to be be reloaded, installed an updated iTunes, backed up the iPad, restored it on the new iTunes... Articulate player loaded great, but NO STORYLINE FILES... Has anybody else found this to be the case? Do Storyline downloaded programs get backed up, via iTunes? Any help getting these back would be great... if this happened to one of my clients... ugh... Thanks in advace!

18 Replies
Christine Hendrickson

Hi Dave,

Not that I'm aware of. They should be saved to the library for the app. If the iPad crashed, or you had to restore it, it may have removed content from the app as a result. 

The only way I can think of getting the content back into your library, is to access the original content again.

Have you looked through other apps to see if any of your history, or other downloads/content are gone as well?

Thanks!

Dave Schleif

Hi, Christine... 98% or more of all things on the iPad came back perfect... I lost some notes from the Kindle book app, because of a setting for for placing notes to their cloud service was not turned on, and a couple of covers for a notes program needed to be downloaded from their site... Anyway, it would be great if someone at Articulate could test the process of restoring an iPad and see if the programs are backed up through iTunes, as that's the backup program... My question on this is pretty straigh forward...

Is the iPad Storyline App and all the files back up via iTunes? The Storyline app for iPad did restore but it was blank of all collected Storyline programs. For an active student, this could amount to many programs. Thoughts?

Thanks!!!

This is the procedure I had to take because of a problem with an iTunes launch file and is also used to restore an iPad, after filling a blank iTunes account.

1) Without connecting your iPad to your laptop, start iTunes. Click on
Edit. Click on Preferences. Click on Devices. Check the box next to
"Prevent your iPod etc. from automatically syncing." Click OK.

2) Now connect your iPad to your laptop and start new iTunes.

3) When iTunes starts, right click on your iPad under Devices in the
left column. Select Transfer purchases etc.

4) After it finishes transferring all your apps to iTunes, right click on your iPad and select Backup your iPad.

5) After it finishes backing up your iPad, right click on your iPad and
select Restore etc.

6) After it finishes restoring, left click on your iPad , then click on

the Apps tab on top, and check the box next to Sync Apps, then click on
Apply below.

If everything on your iPad looks good after the sync, go back and click
on Edit / Preferences / Devices and UN-check the box next to Prevent
your iPod etc. The only other thing you may want to check is if your
contacts, bookmarks, etc. are syncing correctly now. If not, go to the
Info tab after connecting and make sure you indicate which features you
want to sync with what sources.

Christine Hendrickson

Hi there Dave,

If you'd like, you're more than welcome to submit your query to our support team. They'd probably know a little more about how the data is stored and they'll be able to test the process you outlined to reproduce this.

I'm afraid I'm not able to try that out, myself, but the support team should be able to help - if not, maybe they'll be able to shed some light on the subject for you, or point you in the right direction. 

I know you provided a lot of detail here, you should be able to copy that and paste it into our contact form:

Articulate Support - Submit a Support Case

Let me know what you find out :)

Thanks!

Dave Schleif

Christine... I did hear back from Sid in Tech Support, and unfortunately, Storyline programs running within the Articulate Storyline iPad Application are not backed up via iTunes... (wow)... anyway, I did pose a question to him if there are any alternate methods, as I can visualize a company issuing iPads as learning textbooks, and could unfortunately loose programs by having to restore... I think I'll pose a question to the forum if anybody has found an alternate method of backing up the Storyline iPad Application. Thanks and have a great holiday.

Dave Schleif

Hi Christine and good morning! I trust you had a great holiday.... Alex (E-Learning Community) and I have been discussing and I recently submitted a feature request for the availability of a feature that would provide a means to back-up the iPad Storyline Application with all programs contained within... I do hope they take a look and give it serious thought... I would like to populate iPads with technical service instructions authored in Storyline and pass them out to service technicians as a way to have off-line detailed technical instructions... backing up would be a requirement for most any client...!

Thanks again... Dave. 

Christine Hendrickson

Dave Schleif said:

Hi Christine and good morning! I trust you had a great holiday.... Alex (E-Learning Community) and I have been discussing and I recently submitted a feature request for the availability of a feature that would provide a means to back-up the iPad Storyline Application with all programs contained within... I do hope they take a look and give it serious thought... I would like to populate iPads with technical service instructions authored in Storyline and pass them out to service technicians as a way to have off-line detailed technical instructions... backing up would be a requirement for most any client...!

Thanks again... Dave. 


Hi Dave! I hope you had a great weekend and holiday as well!

Thanks very much for keeping me updated. Definitely good to know. 

Thanks also for sending in that feature request. I'm hoping more community members see this and send in their requests, as well. Definitely something I'd like to see as well; as I mentioned earlier, I wasn't sure how this was handled. 

Crashes happen, would certainly be a big help to have it backed up :)

Thanks again! 

Christine

Dave Schleif

Bruce... great to hear from you, and yes, it surprised me also... Last week I needed to restore an iPad, so I could link it with a new version of iTunes, backed it up by the book, restored it from the back up, and yep, all downloaded programs, including favorites contained within my Storyline iPad application were gone. The Articulate iPad app is backed up, but the contents within the app are not... My primary issue with this revolves around legacy Storyline programs that may be downloaded from the web, and stored only on the iPad. I can envision a tech doing this with learning programs that are used "once in a while". And, I just can't imagine this being "okay" with any training manager, with mobile being such an important direction. What I'd like to find is a work around for the time being that doesn't involve jailbreaking the iPad, as even the suggestion of this to a client would be a disaster... Thoughts? Looking forward to a way to back up Storyline iPad content! 

juliote maxcher

Sometimes that's the case, but I just did an iCloud restore on my iPhone recently and it said that it would try to restore from the same version that you had installed, but sometimes it will just download the most current version of the iPad Data Recovery software. They didn't seem to offer any word on why this was the case.

I'm assuming it's the same for recovering iPad data from backup files.

Tusion26 li

juliote maxcher said:

Sometimes that's the case, but I just did an iCloud restore on my iPhone recently and it said that it would try to restore from the same version that you had installed, but sometimes it will just download the most current version of the iPad Recovery software. They didn't seem to offer any word on why this was the case.

I'm assuming it's the same for recover deleted data from iPad backup file

Get to your iTunes and iCloud to check that if you do backup or not. Sometimes you can get some data from iCloud if you set it on. But if you cannot find any backup, some third party software will be a way for you to scan your iPhone to recover lost data from iPhone. It can work and you should have a try.

Irene  Carter
juliote maxcher

Sometimes that's the case, but I just did an iCloud restore on my iPhone recently and it said that it would try to restore from the same version that you had installed, but sometimes it will just download the most current version of the iPad Data Recovery software. They didn't seem to offer any word on why this was the case.

I'm assuming it's the same for recovering iPad data from backup files.

Good share! Thank you.

Terry Mcspooner

Hi Tusion26 li,

Yes, the iTunes and iCloud bakcup will give you some data back. However, if you restore your iPhone with the iTunes backup file, all the new data you added after iTunes backup will be deleted. iCloud is a service from Apple and it will keep some of your data, but most of my friends do not use it. So the best way to recover your data from iPad is to recover the data from your device. But the chance you recover your lost data from iPhone can be really small. It is worth a try but keep in mind that not 100 %, 80%, it maybe 30%. So recover data from iPhone is just try your luck!