Help! My course won't launch when I publish to the web

Feb 10, 2014

Cynthia Albergo
By Cynthia Albergo

Hi,

When I publish my course to the web so I can demonstrate it to my team, it will not play, the launch screen will come up but the button to launch will not work and the browser will state "error on the bottom of the screen.

This happened two weeks ago on a Friday, some one else reported it to the forums as well.  My IT team worked on it for several days and found that it did open in firefox just not internet explorer.  Then miracoulsly a week later when the same course was published to the web the course launched.  Finally three weeks later, once again the course will not launch.

Can anyone help!  Is anyone haveing the same experience.

Kindest regards,

Cynthia

4 Replies
Cynthia Albergo
10 years ago02/10/14 at 11:46 am (UTC)

Hi Michael,

My ID department looked into that, they did not see that setting blocked.  Remember it always worked, until three weeks ago.  Then it didn't work for a week and then it worked until this week....

If there is a setting blocked can you help me find/understand/remove it....I'm open to any of the options.

Thank you for replying.

Michael Hinze
10 years ago02/10/14 at 11:52 am (UTC)

Cynthia Albergo said:

Hi Michael,

My ID department looked into that, they did not see that setting blocked.  Remember it always worked, until three weeks ago.  Then it didn't work for a week and then it worked until this week....

If there is a setting blocked can you help me find/understand/remove it....I'm open to any of the options.

Thank you for replying.

Maybe a new version of java and or Flash was recently installed on your PC? Stranger things have happened... I would still load the published content to a webserver (or some other hosted option, like dropbox, googledrive, tempshare), just to eliminate the course itself as the problem.
Ashley Terwilliger-Pollard
10 years ago02/10/14 at 12:37 pm (UTC)

Hi Cynthia,

If you don't have a site to load it to, you may want to use one of the options listed in this article:

  • Tempshare: This is a free service provided by Articulate for testing Storyline content. Note: Uploaded files will be deleted after 10 days.
  • Amazon S3: Amazon S3 offers free hosting with generous usage limits. If you go over your limit, you'll be charged a graduated fee.
  • Dropbox: Place your published output in the Public folder in your Dropbox account to share it with others.
  • Google Drive: Change the story.html file to index.html, and set the sharing permissions to Public. Here's how.

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