Help! Not able to publish
Aug 24, 2012
Hello everyone,
I am putting the finishing touches on a story and now I can't get it to publish. When I click Publish it just spins and spins. Here are the facts.
- It's about 30 slides.
- Some slide contain video.
- Everything was fine until I inserted the audio files to each slide.
- Yes, some slides contain audio and video. The audio is an introduction and then invites the user to click the video if they wish so they are not happening at the same time.
- I can publish other stories.
I would appreciate anything! Of course this is all due on Tuesday and it is Friday afternoon!
Thank you,
Kris
5 Replies
Hi Kris,
You might want to try importing the course into a new story file and republishing. Here's how. Otherwise, we'd be happy to take a closer look at what's going on. Please submit a case using the link below so our support team can assist you further:
http://www.articulate.com/support/contact/submit.php
Thanks!
Peter,
Thank you!!!! Importing it into a new story file worked!
Kris
Awesome! Glad to hear it, Kris
Actually Peter, the plot thickens. It worked because there was a blank slide as the first slide in a separate scene that is the starting scene. As soon as I deleted that the file stopped publishing.
Any new ideas?
Kris
Hey Kris,
Hmmm, it sounds like you might want to open a ticket on this one. There's something funny going on and we''d be happy to take a closer look. Sorry for the trouble, but we'll get it figured out.
This discussion is closed. You can start a new discussion or contact Articulate Support.