Help! Not able to publish

Hello everyone,

I am putting the finishing touches on a story and now I can't get it to publish.  When I click Publish it just spins and spins.  Here are the facts.

  • It's about 30 slides.
  • Some slide contain video.
  • Everything was fine until I inserted the audio files to each slide.
  • Yes, some slides contain audio and video.  The audio is an introduction and then invites the user to click the video if they wish so they are not happening at the same time.
  • I can publish other stories.

I would appreciate anything!  Of course this is all due on Tuesday and it is Friday afternoon!

Thank you,

Kris

5 Replies
Peter Anderson

Hi Kris, 

You might want to try importing the course into a new story file and republishing. Here's how. Otherwise, we'd be happy to take a closer look at what's going on. Please submit a case using the link below so our support team can assist you further:

http://www.articulate.com/support/contact/submit.php

Thanks!