HELP! Notes area not working properly


I'm having some issues with the Notes area in Storyline 360.

For some reason, the text is cut off when moved to the top bar. It was working just fine but after the last update it's behaving strangely...

The error is resolved if I use a smaller story size, but I don't want to do that...because that would mean having to modify all my courses.

Could anyone please have a look at the storyfile? I'd really appreciate it!

Thanks in advance,


71 Replies
Alyssa Gomez

Thanks for letting us know about this, Pamela. I tested your file, and I can see how the right-edge of the Notes text is cut off. It looks like this is only happening with the HTML5 version, and not the Flash version. I'm going to do a bit more digging into this, and I'll come back once I have more to share!

Alyssa Gomez

Hi again!

I imported your slide into a new file, and I found that the right-edge of the text is cut off in the Notes tab of that version, as well. It looks like this is happening both when the notes are in a tab and when they are in the player sidebar, only in the HTML5 output.

From here, I’ll share this information with my team so that we can get this bug reported and determine next steps. Depending on priority and risk, some bugs can be fixed very quickly, while other bugs take longer to resolve. I’ll let you know as soon as we have an update. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down!

Alyssa Gomez

Hi there Mike, thanks for letting me know you opened a case and for following up with us on this bug. It’s definitely helpful to understand how many folks are experiencing this bug and how often they encounter it. That info helps us prioritize our development resources. I don't have any new information to share yet, but you'll receive a notification as soon as we update this thread since you're now subscribed.

Alyssa Gomez

Hi everyone!

Thanks so much for letting us know that your courses are affected by this bug. We're still working on it, but I'm sorry I can’t make a firm commitment on the ETA of this fix. We're careful about testing new updates to make sure we don't put other features at risk, and I don't want to commit to a date before we have a fix finalized. You're in the right place, and we’ll share as much as we can, as soon as we can!

Mike Saunderson

When you publish your course in Storyline 360 it allows you to publish as HTML5, HTML5/Flash, Flash/HTML5 or Flash. I've been publishing using the Flash/HTML5 setting and have not had any problems  with the LMS (Cornerstone on Demand). Check with the LMS to see if there will be any problems if you publish in this setting.