Thanks for letting us know about this, Pamela. I tested your file, and I can see how the right-edge of the Notes text is cut off. It looks like this is only happening with the HTML5 version, and not the Flash version. I'm going to do a bit more digging into this, and I'll come back once I have more to share!
I imported your slide into a new file, and I found that the right-edge of the text is cut off in the Notes tab of that version, as well. It looks like this is happening both when the notes are in a tab and when they are in the player sidebar, only in the HTML5 output.
From here, I’ll share this information with my team so that we can get this bug reported and determine next steps. Depending on priority and risk, some bugs can be fixed very quickly, while other bugs take longer to resolve. I’ll let you know as soon as we have an update. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down!
Thanks for letting me know your case number, Pamela! I will definitely notify you as soon as we get more information on this bug. You'll be notified right away since you're now subscribed to this thread.
Hi there Mike, thanks for letting me know you opened a case and for following up with us on this bug. It’s definitely helpful to understand how many folks are experiencing this bug and how often they encounter it. That info helps us prioritize our development resources. I don't have any new information to share yet, but you'll receive a notification as soon as we update this thread since you're now subscribed.
Hello Laura - We do not have anything new to report yet. It is certainly helpful to understand how many folks are experiencing this bug and how often they encounter it. That info helps us prioritize our development resources.
Thank you Sara and LaCrecia - I've updated the team to be aware that more users are impacted as well. Since you've commented, you should be subscribed to the thread for any updates when applicable.
Thanks, Allison. It's really helpful for us to know how many folks this is impacting, as that helps us prioritize the fix. I'll add your experience to the report!
Hi, Alyssa....any updates on this issue? I'm sorry but I would like to know if Articulate is working on it or if it hasn't even addressed the issue yet. This is quite an urgent matter for our organization :)
Thanks so much for letting us know that your courses are affected by this bug. We're still working on it, but I'm sorry I can’t make a firm commitment on the ETA of this fix. We're careful about testing new updates to make sure we don't put other features at risk, and I don't want to commit to a date before we have a fix finalized. You're in the right place, and we’ll share as much as we can, as soon as we can!
Thanks for letting us know, Maribeth, and I'm sorry for the headaches. As Mike mentioned, since this bug only happens in the HTML5 output, publishing to Flash first is a good workaround until we get this fixed. We'll let you know as soon as we have more information!
When you publish your course in Storyline 360 it allows you to publish as HTML5, HTML5/Flash, Flash/HTML5 or Flash. I've been publishing using the Flash/HTML5 setting and have not had any problems with the LMS (Cornerstone on Demand). Check with the LMS to see if there will be any problems if you publish in this setting.
With Flash first, the content will default to Flash, as long as Flash is enabled in the browser. If not, or if the user is viewing the course on a mobile device, the content will default to HTML5 (where they'd see the issue with the Notes section).
71 Replies
Thanks for letting us know about this, Pamela. I tested your file, and I can see how the right-edge of the Notes text is cut off. It looks like this is only happening with the HTML5 version, and not the Flash version. I'm going to do a bit more digging into this, and I'll come back once I have more to share!
Hi again!
I imported your slide into a new file, and I found that the right-edge of the text is cut off in the Notes tab of that version, as well. It looks like this is happening both when the notes are in a tab and when they are in the player sidebar, only in the HTML5 output.
From here, I’ll share this information with my team so that we can get this bug reported and determine next steps. Depending on priority and risk, some bugs can be fixed very quickly, while other bugs take longer to resolve. I’ll let you know as soon as we have an update. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down!
Hi, Alyssa!
Thanks for taking the time to check out my storyfile. I've tried all the "repair" steps and nothing seems to be fixing it...
I submitted a case yesterday, its number is #01034779
Please let me know if there are any news on this bug.
Thanks again,
Pamela F.
Thanks for letting me know your case number, Pamela! I will definitely notify you as soon as we get more information on this bug. You'll be notified right away since you're now subscribed to this thread.
Hi Alyssa,
I'm having the same issue and have submitted a case today. The case number is 01039574. Any updates to this problem?
Hi there Mike, thanks for letting me know you opened a case and for following up with us on this bug. It’s definitely helpful to understand how many folks are experiencing this bug and how often they encounter it. That info helps us prioritize our development resources. I don't have any new information to share yet, but you'll receive a notification as soon as we update this thread since you're now subscribed.
I published the course using the Flash/HTML5 setting. The issue went away.
Mike
Thanks for the update Mike.
Hello Laura - We do not have anything new to report yet. It is certainly helpful to understand how many folks are experiencing this bug and how often they encounter it. That info helps us prioritize our development resources.
Same issue for me. Please take care of this ASAP
I am experiencing this issue as well.
Thank you Sara and LaCrecia - I've updated the team to be aware that more users are impacted as well. Since you've commented, you should be subscribed to the thread for any updates when applicable.
I am having the same issue as well. Please let me know if you need more information.
Thanks, Allison. It's really helpful for us to know how many folks this is impacting, as that helps us prioritize the fix. I'll add your experience to the report!
I am having this problem too. Good to know that you are working on a solution.
Hi, Alyssa....any updates on this issue? I'm sorry but I would like to know if Articulate is working on it or if it hasn't even addressed the issue yet. This is quite an urgent matter for our organization :)
I have this issue in a couple of courses and ETA on a fix?
Hi everyone!
Thanks so much for letting us know that your courses are affected by this bug. We're still working on it, but I'm sorry I can’t make a firm commitment on the ETA of this fix. We're careful about testing new updates to make sure we don't put other features at risk, and I don't want to commit to a date before we have a fix finalized. You're in the right place, and we’ll share as much as we can, as soon as we can!
Thanks Mike! This worked for me as well.
I am also having this issue...
Thanks for letting us know, Maribeth, and I'm sorry for the headaches. As Mike mentioned, since this bug only happens in the HTML5 output, publishing to Flash first is a good workaround until we get this fixed. We'll let you know as soon as we have more information!
Thanks! Doesn't that limit the accessibility of the module though?
Maribeth
When you publish your course in Storyline 360 it allows you to publish as HTML5, HTML5/Flash, Flash/HTML5 or Flash. I've been publishing using the Flash/HTML5 setting and have not had any problems with the LMS (Cornerstone on Demand). Check with the LMS to see if there will be any problems if you publish in this setting.
Hi Maribeth,
With Flash first, the content will default to Flash, as long as Flash is enabled in the browser. If not, or if the user is viewing the course on a mobile device, the content will default to HTML5 (where they'd see the issue with the Notes section).
I am not sure flash first helps as a workaround when your primary audience is mobile devices
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