HELP! Notes area not working properly


I'm having some issues with the Notes area in Storyline 360.

For some reason, the text is cut off when moved to the top bar. It was working just fine but after the last update it's behaving strangely...

The error is resolved if I use a smaller story size, but I don't want to do that...because that would mean having to modify all my courses.

Could anyone please have a look at the storyfile? I'd really appreciate it!

Thanks in advance,


71 Replies
Teg Griffiths

Hi Ashley,

I tried the different font sizes but they may fix one slide but not another. Also fixing one occurrence has a cascade effect and so you have to keep previewing after every change.

At the moment I simply add an extra space before the word that has been cut off and then check the results.... repeat until it all looks OK. When this gets fixed I can go back and simply do a search and replace for all double spaces.

Ashley Terwilliger

Hi Jake,

Storyline 360 will generally be ahead of perpetual versions of Storyline. The initial release of Storyline 3 did include a few bug fixes that were included later in the Update 5 of Storyline 360. 

If continuous feature updates are important to you, then we recommend you consider Articulate 360, which includes Storyline 360. Storyline 360 will always be latest version of Storyline and is continuously updated with new features.


Ashley Terwilliger

Hi Jake,

Sorry if I wasn't clear! We're still releasing fixes to Storyline 3 - just not on the same schedule of Articulate 360. So the next update of Storyline 3 would have the fixes that you're reading about in Update 6 of Articulate 360. 

With the subscription model we're able to push fixes out on a more regular basis, but we're still going to release updates and fixes for Storyline 3.

Ashley Terwilliger

Great news!  We just released an update for Storyline 3, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is how we fixed how the right edge of notes text could be cut off in HTML5 output.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

sharon lupo

Hello all. I have had the same issue and just found a work around solution that I need to do with another software I use. Open Notepad, copy and paste the script in there. Now that it is in the Notepad you can copy and paste back into SL360 Notes and the end is no longer cut off. Agree publishing to Flash first will cause issues for those that default to html5. Hope this helps!!!

Alyssa Gomez

Hi there Sharon! We've released a fix for this issue in both Storyline 360 and Storyline 3, so this shouldn't be plaguing you anymore. Are you using Storyline 360 Build 3.8.13087.0? Here's how to check:

  • Open Storyline 360
  • Click the Help tab
  • Click About Storyline
  • Check the number in the bottom-right corner of the pop-up window
Michael Jones

Hi Alyssa,

Is there any report of this issue of text in the notes pane being cut off on the right happening in Flash output with the latest release? I've received reports of this happening on two projects that have used the latest release of SL360‚ÄĒonly in the Flash version of the output.

Notes text cut off on the RH side in Flash version only.



Leslie McKerchie

Hi Mike! I cannot say that I'd seen that, but I am certainly able to re-create the behavior you've described in a new file.

I see that it has been reported to our team as well, so I'm going to get this thread attached along with my short video of the issue and my test file.

That will allow me to update you here when I can.

Katie Gokhshteyn

Hi Mike,

I wanted to personally follow up on Leslie's post above that we just released another update for Articulate 360, and it includes a fix for the issue where the right edge of the notes text would cut off in Flash output.

Simply launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Alyssa Gomez

Good news! I'm excited to let you know that we just released update 3 for Storyline 3! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where the text in the Notes panel was cut off by the scroll bar.

Here’s where you can download and install the latest version of Storyline 3. Let me know how you make out!