Help Please- Issue with recording demonstrations with skype / storyline
I have a subject matter expert who just upgraded to windows 10.
Prior to the upgrade we were using a skype meeting and a conference call. I would give the subject matter expert control of my PC and they would record a systems demonstration in storyline 2 on my PC so I could build show me and try me sections of my online course.
Now that they are on windows 10, the recording process is not working. I can set up the recording session and give them control and they can record. However, when they are done recording and they hit escape to process the record, there is an issue. I get the window that asks me what type of recording to insert but when I click the insert button storyline looks like it is processing the recording but then it stops and goes back to the storyline interface but the recording is not inserted. The work is lost. No recording is saved. We have replicated this about 6 times.
We have replicated this error with another person who is on windows 10.
We have replicated it on a pc that has edge disabled and has windows explorer set to be the default.
This process works when the subject matter expert is not on windows 10.
Please help as I have a HUGE project and I am working on a tight deadline.
Your speedy reply and help is greatly appreciated.