Help - Screen Recording Quality Issue (Static Screen)

Hello lovely community!

I am building a software simulation - based on a screen recording of someone walking through a process.  It is a try me set up. The issue is this, you land on the slide - and the static background screen record - is of poor quality - looks blurry - and you are on the static part for quite some time as there is audio instruction etc,  BUT as soon as you click the hotpot required - the animation (actual screen record) crisps right up and is of noticeably much better quality??

Any thoughts for getting round this?? or any idea why it is happening??

Client has also commented on this so I really need a fix!

Thanks!!

 

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