Help! Screen recording sound is herky jerky

I just tried my first Screen Recording with Storyline, but when I play it, the sound is all messed up. Very herky, jerky... almost sounds like it has been speeded up.... but with gaps.

microphone seems to be just fine. I set up another slide and just recorded sound, it was just fine. and I recorded in a non-Articulate program and it was fine.

but when doing the Screen recording so I can play a demo as a video, the sound doesn't play back properly.

22 Replies
Gerry Wasiluk

Hmmm . . .  just a wild stab here, what do you have for antivirus or spyware/malware software?

And are you using Windows or a Mac w/Parallels?  If Windows, try doing a recording in something like Sound Recorder and see if you still have the same issues.  If you do, that'd probably eliminate Storyline.  If you don't, then we're back with Storyline.

Joyce Hensen

I'm having similar sound issues with screen recording.  Using the same mic (with a mixer) in the same location, recorded "regular" slides sound great, but the screen recording is really loud and distorted.  Reducing the volume on the finished product isn't going to help because of the distortion.  The only difference in the recording process is whether I'm recording the slide narration or using the Screen Record feature.

Gerry Wasiluk

Joyce Hensen said:

I'm having similar sound issues with screen recording.  Using the same mic (with a mixer) in the same location, recorded "regular" slides sound great, but the screen recording is really loud and distorted.  Reducing the volume on the finished product isn't going to help because of the distortion.  The only difference in the recording process is whether I'm recording the slide narration or using the Screen Record feature.

If you can file a support case also, and include your story file, that would probably be helpful for Articulate in tracking down the issue.
John Walston

Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

Okay, I've narrowed the problem, I think.

I am not running it across a network. And directorystructure and naming is fine.

I uninstalled the software and then reinstalled andactivated it.

Still having the same issue.

BUT!!!!!!!!!

I have Storyline on my laptop. And I did a Screen Recordthere and the sound is fine.

The bad file from my desktop still sounds like CRAP on thelaptop, too.

But files I create on the Laptop and transfer to myDesktop sound fine.

There has to be something in my Desktop setup that iscausing the problem.

Any idea???? I'll get my IT guys to see if they can tellme what the differences are.

Ann Foley

I have the same issue - "herky jerky" is a great description... I have this posted on another thread, too, but this one is more specific to the issues I've encountered and I'm wondering if Articulate support figured it out from the files that were uploaded?  I've tried changing recording settings in Windows but nothing seems to fix it.  I even have tried to make sure I'm not actively typing while I'm recording and it still happens. 

Leslie McKerchie

Hello Janet and welcome to E-Learning Heroes :) 

Throwback thread today. This one is a bit dated, but sorry to hear that you've run into a similar issue. 

Most of these issues are system specific, but I did take a look at the cases referenced here:

John: No confirmation of resolution

Joyce: Cannot locate

Ann: No case

So, I do not have any further information to share outside of what you can see in this thread as well as this similar one that Peter shared above.

Have you tried all of the suggestions in this thread? Does the issue occur in any file you create or just a single file?

You are welcome to work directly with our support team here as well if you wish.