Help - Slide layer panel doesn't show my layers..cannot fix

Fixed it. As I suspected, something in the software config had become corrupt, which was causing the panel to not display correctly.

My fix unfortunately did involve going into my windows registry and tweaking the 'Articulate' software part under the HKEY_CURRENT_USER key. (**Do not attempt this if you do not know how the registry works) I didn't delete the Articulate key, but renamed it "OLD_Articulate...." Better to rename the old than delete anything!  My goal was to clear the slate in the registry with regards to Articulate products so I could do a fresh re-install.

Then I uninstalled and reinstalled SL2 again, and voila! My slide layers panel looks as it should. Hopefully this will never happen again, but at least i can deal with it now. Hope this helps anyone else who might stumble upon this issue.

Glad that you were able to get this sorted Kathy and thanks for sharing with everyone :)

Thanks. Unfortunately, the problem has come back. It may be one file
triggering the issue (as I opened a file i was working on that day, and
that's when the slide layers panel reverted to its previous wonky state).
I'm going to do my "fix" and see if I can zero in on this. Will post if I
find anything, but for now, I've no clue why this keeps happening.

Not sure Kathy. I've not seen this reported by other users. You are working locally from your hard drive, correct?

yes. software is installed locally. I do work remotely, connected via VPN to my work network, but software is local. I did another round of uninstall, cleaned the registry of any ref to articulate, then reinstalled. *So far* it is behaving itself, and the scrolling layers part of the slide layers panel is showing. Let's hope it stays that way. (Lighting candles, crossing fingers :))

I *think* I may have isolated the problem. I dont know if this is a fluke unique to my laptop, or a bug, but.... I think it has to do with undocking the panel and leaving it like that when you exit SL. 

I just discovered when I undock the slide layers panel (slp) and move it in my workspace  (so its a floating window), then exit Storyline..when I restart Storyline, the slp goes wonky as previously described--it doesn't show the scrolling layers within.

Get this - if I immediately redock the wonky slp in its usual parking spot under the triggers panel, then exit and restart Storyline - no more wonky Slp. My scrolling layers magically reappear within the slp in the docked position. I must have left the slp as a floating panel every time I exited SL.

Bizarro! I'm just happy to have pinpointed the "where" and "when." No clue on the "why."

Thanks for sharing Kathy! With your new details, I searched again and cannot see where any one else is reporting nor am I able to reproduce in a file.

Ok, then it's prob unique to my laptop set up - oh joy! But in case anyone else experiences this weirdness, this info is here and will hopefully save them some time and frustration. :)

Absolutely Kathy! Much appreciated :) I'll keep an ear out as well.

Hi Kathy,

Thanks for posting this fix. I experienced the same problem this morning and redocking panels before exiting and then opening it again has fixed it.

Glad to hear it A Harley! Thanks for popping in to share :)

I'm so glad it worked for you! It was so frustrating and time consuming, so
I was hoping that posting that would save someone the aggravation! :p

Kathy, Your post saved me a lot of aggravation too! Thank you!!!

Awesome! Thanks for sharing Susan :)

I am having this problem and have read Kathy's info but I still can't figure out how to fix it.

I closed the trigger and layer window and exited before opening again and now I can't figure out how to open those windows. I've looked everywhere.

Help!

Hi Barbara!

Did you Re-Dock the Windows?

Undocking and Redocking Panels

Have you ever wanted to move some of Storyline's panels to another monitor so you have more room to work? Now you can. Click the title of a panel and drag it to a new location, or double-click the title to pop the panel out.

To redock a panel, click the Redock button in the panel's upper right corner.

To redock all panels at the same time, go to the View tab on the Storyline ribbon and click Redock All Windows.

Thanks for your response, however, I think I thoroughly broke it because I went to another monitor after closing SL.
There is no Relock All Windows button. And there is no trigger panel. I’m afraid I’m going to have to reinstall it. ☹

Hi Barbara!

You are a Storyline 2 user, correct? Be sure that you follow the instructions here to fully repair that software.

Also, please note that replying to the forums via e-mail attaches your signature, which you are welcome to pop in and edit if needed.

Thanks Leslie,

I'm a storyline 1 user not storyline 2.

Well, that could be the first issue here. That feature is not available in Storyline 1.

Did you attempt to repair your Storyline 1 software?

Thank you this resolved the problem.

Glad to hear it Barbara! Thanks for the update.

Experiencing same problem here.  Your fix worked, Kathy!  Thank you.

Hi, Denise -- Delighted to hear Kathy's solution worked for you! As some time has passed since her last activity here in the thread, she may no longer be subscribed, so if you want to ensure your message reaches her, you can always use the 'Contact Me' link on her profile page. :)