Help! Storyline 3 not working after latest windows release
Jun 12, 2017
Has anyone else encountered this or have any idea how to get this working again?
I've uninstalled and re-installed Storyline 3 and no luck. Then uninstalled the update and again no luck.
edit: Storyline 2 also doesn't work
5 Replies
Hi there Howie,
So sorry you've encountered this! I know that's frustrating. I see you opened a support case (01087155), and you shared a bit more information about your system there. You're in good hands with our support engineers, and I'll follow along with your case as well!
same thing has happened to me. It downloaded and installed correctly, but when I go to open it, I get those same errors. HELP!
Oh no, Debra! I'm happy to help you sort this out. Let's start with these troubleshooting steps.
Let me know if that solves it! If you're still having trouble, we'll keep digging. ☺️
Hi Alyssa,
I've already tried all of that. :-(
I did submit a support case this morning: We’ve opened case number 01112928 for you.
I sure would welcome any other ideas. :-)
Thanks for letting me know you opened a case, Debra! You're one step ahead of me. ☺️
You'll be in good hands with our Support Engineers. Keep an eye out for an email from Support@Articulate.com. They'll be in touch soon!
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