Certain Pages are Uneditable or Locked?
Mar 12, 2021
By
tim blanz
I've been using Storyline since day 1 and I've encountered a new issue this week. After importing a PPT deck (I've done this a million times with no issues), 1/2 of the slides show up in Story View as blank. Then I go to edit these pages, and although I can add a box, for instance, to the page, it does not show up until you publish or preview publish, which means you can't see what you're trying to edit in live time, on the time line. Hope this makes sense. I'm using Storyline v3.49.24347.0 on a Windows 10 machine with current patches..etc. Thanks!
6 Replies
I have also tried re-importing the problem slides, and even copy/pasting from original source into Storyline. Still nothing can be added to these pages. Thank you in advance.
I uninstalled SL, and reinstalled it, same issue. Then I rolled back to the January update and tried again. Same issue.
This is the very first time I've seen this happen. A dozen slides out of 25 just aren't editable. Very odd. I'll contact support. Thanks!
Often this can be caused by an element on the slide that prevents the canvas from displaying, try hiding objects and showing objects individually to find out what is causing it.
Hi, Tim.
Thank you for creating a support case with our team, following Phil's suggestion. I see you're working with my teammate Cleo and you've been sent a few steps to try.
If you have questions on those, please reach out to Cleo through the case. I'll also keep an eye on that case to find out what the issue is.
Thanks folks. Basically, this is a PPT that has quite a bit of gaming to it. It's about 25 pages long, but a dozen or so pages have about 75+ elements on each. I had to manually hunt for the elements causing this odd "lock out" on the pages. I found 3-4 elements on each page that Storyline randomly didn't like, causing the issue. If I hide these items, I can then interact with the timeline/stage and continue adding triggers...etc. This is super frustrating and a HUGE time waste. I had to manually click through hundreds of elements, hide/unhide, just to see if I can add a trigger or box to the screen. I added at least 1 business day of production to this course due to this flaw.