Help: Unable to load mobile version of HTML Storyline in Canvas

Oct 11, 2017

Hi everyone,

I encountered an issue while adding a html storyline file to Canvas. The file is uploaded and displays fine on desktop, however I can't seem to get the file to load when using the app or desktop view on a phone. I've checked with Canvas support and was told that the mobile app does support html so in theory, it should be working. Does anybody here know of any tips I could use to get it to work on mobile?

Thanks in advance,


11 Replies
Ali Goulet

Hey Tony, 

Welcome to E-Learning Heroes! So glad you're here ⭐️

Sorry you're running into those hiccups. I'm happy to help!

I have a few questions to make sure I'm understanding what's happening:

  1. Just to verify- when you mention HTML, are you talking about the Flash version or the HTML5 output?
  2. What version of Storyline are you using?
  3. The app you mentioned- is that a Canvas app or are you referring to the Articulate Mobile Player app?

Let me know and we'll go from there! 😃

Beth Bailey

Hi Ali,

I'm having a similar issue to what Tony described. While I can't answer for Tony, I can answer for me!

1. I am using the HTML5 output.

2. I am using Storyline 3.

3. I am attempting to launch from the Canvas app.

I have tried both publishing for Web and publishing for LMS. I used the instructions in this post. If at all possible, I would prefer that the course display in the Canvas app, rather than require viewers to download and view through the Storyline Mobile Player.

Thanks for your help!


Beth Bailey

Thanks, Alyssa!

I did want to mention that we're trying out a potential fix for the issue. We're looking at enabling the Canvas SCORM LTI at the institutional level, and seeing if that addresses some of the concerns we've encountered. Here's a link to the Canvas support article that brought this possibility to our attention.

I'm curious if others have tried this fix, and if it solved some of the problems we're encountering.

Have a great day!

Vincent Scoma

Hi Michael,

Thanks for reaching out! I wanted to jump in to share some resources that should guide you in the right direction.

As Beth mentioned, it looks like there is an option to upload SCORM content into Canvas LMS. Here is their help guide that provides more details on this process: 

I also wanted to share this community discussion that provides additional insights here: 

I hope this helps! 

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