Help Unable to run Storyline

Hi Eileen,

Welcome to the Heroes forum.

No, those application do not interfere with Storyline.

You did have it installed on your local drive did you ?

Have you tried rebooting your computer ?

Have your Admin person reinstall storyline and try to run it with his credentials. If it runs, then something is wrong with the your profile settings.

Cheers

Geert

Welcome to the community, Eileen!

Geert's correct: Articulate software must be installed with administrative privileges. If you're not an administrator on your computer, please ask your IT staff for assistance.

On the other hand, Articulate software must be activated with a valid serial number by the person who will be using it. Administrative privileges are not necessary for activation.

Eileen:

You probably already know this, but you also want to make sure you are running the 32-bit version of Windows.

Hi Guys,

Thanks for getting back to me so quickly.

It was installed with admin privileges and does not run under the administrator login either. 

I never got the opportunity to use my serial number. 

I have downloaded the trial version on my home computer and it runs with no issues.  The administrator has downloaded on his computer here at work and he has no issues.

Are there any know software conflicts for storyline?

Hi Eileen, 

We've had customers using XP experience rare issues similar to what you've described. I'd like you to please open a ticket with our support team, and when you get a case number, please pass it on to me so I can have it escalated appropriately.

Really sorry for the inconvenience, but we'll be happy to assist with this. 

Hi Daniel,

Yes on this machine I am running 32 bit windows XP Professional 2002 SP3 but as I say we have downloaded an used the trail version on other computers.

Only difference between my PC and the others that we have tried using is that I would have lots of bits of software that I use for instructional design which would not be installed on other PCs.

Thanks Peter,

I raised a ticket - the number is  # 00328893

Thanks for you help

Thanks, Eileen. 

We got it, and I've escalated it to our senior support engineer who's most familiar with the issue. You should be hearing from him shortly. 

Hello!

I just started getting the error message below when I try to open Storyline (I've been using it successfully with no problems for over a year).  I was on the phone with my help desk for some time yesterday and they couldn't figure it out.  After looking at this thread I wondered what version of Windows I have and noticed it is the 64 bit version (I don't know if that was recently changed).  Could this be a problem for the Storyline software?  I'm waiting to hear back from my IT dept. but thought I'd see if anyone had experienced this message before.   Any ideas?

Hi Darlesa,

You should be able to run a 64 bit version of Windows with Storyline as you'll see it within the system requirements.

You may need to reinstall Storyline and the supporting Windows software.  If you're still having difficulty, please feel free to connect with our Support team. 

Good to know.  I guess I just have to wait for my IT department.  I will need their access to reinstall.  Thanks!

Sounds good Darlesa, and let us know if you need additional help. 

Still getting the above error message and cannot open Storyline.  Ugh so frustrated.  My IT dept has tried reloading software and also re installing additional versions of .NET and is once again awol for two days.  Meanwhile I'm unable to work on my Storyline projects.  Do you have any additional suggestions of what I might try?  Is there an Articulate support contact name or email, etc. I could give directly to my IT guy to make it easier for him to solve this for me?

Thanks for your help!

Darlesa

Hi Darlesa,

I'm sorry to hear that you're still having trouble, are you able to have your IT person connect with our Support team?

Thanks Ashley.