I have created a training project where the learner clicks on buttons to learn various tasks. When the learner clicks on the button, they are directed to a video. When I preview the project, the videos all run as normal. However, after I publish the project, the videos appear to be corrupt (screenshot below). This is a video that I created using Storyline (not a 3rd party video). Is there anyway I can fix the video or will it need to be re-recorded?
I'd recommend starting here for the video issue, and if you continue to experience the problem, please go ahead and submit a case, including your .story file, using the link below so our support team can assist you further:
I ended up submitting a ticket for this and I was told that Articulate does not support the IE9 web browser. Turns out that is the web browser that I use which is why I couldn't view the video. My company primarily recommends that our users use IE and most of them use IE9. I was wondering if you will be adding support for IE9 in the future, and if so, do you have an estimated date?
Thanks for checking back in That's correct, IE9 isn't yet officially supported for HTML5, however that's more a limitation of HTML5's still-emerging technology rather than a Storyline limitation. But please do feel free to share your feedback with our development team. Thanks!
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Hi Rochelle,
I'd recommend starting here for the video issue, and if you continue to experience the problem, please go ahead and submit a case, including your .story file, using the link below so our support team can assist you further:
http://www.articulate.com/support/contact/submit.php
Thanks!
I ended up submitting a ticket for this and I was told that Articulate does not support the IE9 web browser. Turns out that is the web browser that I use which is why I couldn't view the video. My company primarily recommends that our users use IE and most of them use IE9. I was wondering if you will be adding support for IE9 in the future, and if so, do you have an estimated date?
Hi Rochelle,
Thanks for checking back in That's correct, IE9 isn't yet officially supported for HTML5, however that's more a limitation of HTML5's still-emerging technology rather than a Storyline limitation. But please do feel free to share your feedback with our development team. Thanks!
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