Hi Elena! How are you viewing your content? Be sure that you are following the guidelines for publishing and sharing your content found here. Bottom line, be sure that you are viewing the content in its intended environment.
Hi Elena! Could you try to import into a new project and re-publish to see if that helps? If not, can you share your .story file either here in the forums or here privately so that we can have a look?
Thanks Elena! I can see where you submitted your case (#00352608 for my records) and will be happy to follow along in the progress. Thanks for the update.
Hi Elena! I was just following up on your case and see where Miker e-mailed you on 8/27 to follow up and understand what was going on. The e-mail would come from support@articulate.com just in case it may have gone to a Junk/Spam folder.
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Hi Elena! How are you viewing your content? Be sure that you are following the guidelines for publishing and sharing your content found here. Bottom line, be sure that you are viewing the content in its intended environment.
Hello Leslie,
Here's an example of the issue I've been having. In addition, the recordings are choppy and slow.
Hi Elena! Could you try to import into a new project and re-publish to see if that helps? If not, can you share your .story file either here in the forums or here privately so that we can have a look?
When I click the story.html file to play, it displays correctly. If I use a web link, I get the gray.
I tried to import into a new project and got this.....
Hi Elena! It may be best if you go ahead and submit a case to support with your .story file so that they can have a look at this.
Thanks Leslie, I've submitted the case...
Thanks Elena! I can see where you submitted your case (#00352608 for my records) and will be happy to follow along in the progress. Thanks for the update.
Hi Elena! I was just following up on your case and see where Miker e-mailed you on 8/27 to follow up and understand what was going on. The e-mail would come from support@articulate.com just in case it may have gone to a Junk/Spam folder.
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