Help with Audio issue

I am having some audio issues.  On slides 3.2 with the groove layer, I am getting some issues.  When I click on one of the buttons in the groove layer it takes me to a lightbox slide.  When I return to the layer from the lightbox the audio from my other two layers (fillet and plug/slot) will play.  The same thing happens in 6.2.  Which is pretty much the same setup.  Can someone take a look and give me your opinion. 

16 Replies
Lauren Corlett

I'm encoutering this glitch in a project of mine as well.

Michaels work around work well for the audio problem (thank you!), but when I reveal the layers as intended after opening and closing the lightbox, all of the objects on the layer are in the state they should be in at the end of that timeline. (i.e. objects that come in half way are already visible and re-animate when they were supposed to come in initially).

I also have triggers that change variables on those layers. Interestingly, those do not seem to be affected.

Chris Vostmyer

Having the audio issue as well.

If I set the audio to play at start of timeline, this stops all the slide layers from playing at once, but it also stops the replay of audio on the layer. On replay the audio does not trigger. 

I've tried to moving the trigger to .25 sec of the timeline, but that sets off all the audios on the close of the lightbox. 

Bérengère LITTY

I just posted about the same issue. Sorry for the redundant message.

It's very annoying for us given that we are using lightboxes for our Feedback layers... for every question, there is a lightbox with a correction launched from the Incorrect feedback layer and when you close the lightbox, it automatically plays the sound of the Correct feedback layer.

Note that it only happens the first time you close the lightbox. If you click on Correction again and re-open the lighbox, it works fine.

It makes no sense for me.

Good luck fixing that.


Leslie McKerchie

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Fixed: Audio tracks from multiple layers could play simultaneously, even when the layers weren't open.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.