Help with Display Settings - Published SL Files

I work with display settings on my computer at 150%. When I work on Storyline files, I am at 150%. When I'm ready to publish, I change my computer display settings to 100%. I then complete the publishing and zipping process. When I upload my zip file to a SCROM on my LMS, sometimes the display settings on the SCORM file are fine but other times the text overlaps and everything is wonky on the screen. Is this a publishing error that is causing the overlapping on text? What seems to be the problem? I'm trying to figure this out. Is it the fact that when I work on the Storyline files my computer display settings are at 150%? Does anyone know? Any information would be greatly appreciated. Thanks in advance.

9 Replies
Emily Ruby

Hi Sandy, 

Are you referring to the slide zoom level or your system's settings? If the latter, and Windows is using a different DPI setting than the recommended 96 DPI (100%),  you may experience erratic behavior, such as:

  • Elements of the application are misplaced or distorted.
  • Objects are misplaced or distorted when previewed or published.
  • Zoomed images don't work as expected.
  • Font sizes are incorrect after using the translation features.

If you're talking about the slide zoom, this should be ok in Storyline 2, but in Storyline 1 caused issues in regards to resizing or moving elements. 

RECO Education

Hi Emily

My display system settings when working on the Storyline 1 files are 150% which is 144 DPI but when I publish I'm at 100% system display settings which is 96 DPI. I publish at 96 DPI. Is the problem caused by me working at 144 DPI? How can I fix the issue on the file. Do I have to work in the file as well at 96 DPI? I have visual problems and need to work at 144 DPI as 96 DPI is too much strain on my eyes. If I convert the file into Storyline 2, will that correct the issue?


Thanks Sandy

Ashley Terwilliger-Pollard

Hi Sandy,

As Emily mentioned you'll need to work and publish at 96 DPI or 100% display settings. You mentioned you tried this on another computer whose default was 96 - was it the same file you were working on or a brand new file? The same file may still be exhibiting odd behavior based on the previous system settings - so if you're still having difficulty in a brand new file please let us know. 

Ashley Terwilliger-Pollard

Hi Sandy,

As Emily mentioned before, working at a different DPI setting can cause issues in the file itself and once a file has an element of corruption, there is not always a way to fix it. You could try importing it into a new file as described here to resolve the behavior. Also, if you'd like us to take a look you could share the .story file here as well.