Help with Recording a Webcam!

Hi there, Shari.  

Are you seeing the disconnect between audio and video in Preview?  What about the published output?

Are you able to share an example .story file where this happens?

Also what version of Storyline are you using?  Thanks for the info!

Hi, Crystal, and thank you for your response.

Yes, I'm seeing the issue in Preview. As I look closer, the video is actually moving more quickly than the audio, which is playing at normal speed. Weird! I can't locate a setting or anything that might be causing that.

I will try publishing the output to the LMS and see if it still occurs. I tried publishing to web and the video won't even show on the screen in that format.

I'm using Storyline 2. More to come once I test the LMS publishing.

Shari :-)

Me again! I just published to LMS and the problem persists. I'll try to attach my story file here although our firewall might prevent it.

I think the upload worked! I appreciate any insights you can share on what I might have done wrong. :-)

Hi Shari! Thanks for sharing your .story file. That's not even a subtle difference. Pretty apparent something is going on. I'm not sure, however, that it's your .story file. Looks like you've added a video to this course. 

Do you see the same issue in your video file prior to adding to your course? Do you have this .wmv file to share as well?

Happy Monday, Leslie!

Thanks for your review of my story and for posting a response.

I didn't import a separate video file, I recorded the video directly from within Storyline, using the Insert > Video > Record Webcam... function on the slide. Does that help at all?

Shari :-)

Well that does certainly help Shari, but stumps me at the same time.

I've not seen this issue reported before :) I'm assuming your webcam/recording works well outside of Storyline?

Let's try this:

• Open a new file
• Take a look at this documentation and the Advanced button for fine-tuning for your webcam.
• Can you make this issue happen in a new recording?

If it happens in a new file, please be sure that you are working locally on both your software and your project file then repair your software.

Thanks for the response, Leslie. Was there supposed to be a link to some documentation in your second bullet?

I will give it a whirl in a new file and let you know what happens!

Why yes, yes there was...and now I've added it. #mondays

Here it is again :)

Thank you, Leslie!

Apparently it was there the entire time.

#denseuser

Thanks for your patience!  :-)