10 Replies
Shari Hanlon

Hi, Crystal, and thank you for your response.

Yes, I'm seeing the issue in Preview. As I look closer, the video is actually moving more quickly than the audio, which is playing at normal speed. Weird! I can't locate a setting or anything that might be causing that.

I will try publishing the output to the LMS and see if it still occurs. I tried publishing to web and the video won't even show on the screen in that format.

I'm using Storyline 2. More to come once I test the LMS publishing.

Shari :-)

Leslie McKerchie

Hi Shari! Thanks for sharing your .story file. That's not even a subtle difference. Pretty apparent something is going on. I'm not sure, however, that it's your .story file. Looks like you've added a video to this course. 

Do you see the same issue in your video file prior to adding to your course? Do you have this .wmv file to share as well?

Leslie McKerchie

Well that does certainly help Shari, but stumps me at the same time.

I've not seen this issue reported before :) I'm assuming your webcam/recording works well outside of Storyline?

Let's try this:

  • Open a new file
  • Take a look at this documentation and the Advanced button for fine-tuning for your webcam.
  • Can you make this issue happen in a new recording?

If it happens in a new file, please be sure that you are working locally on both your software and your project file then repair your software.