9 Replies
Leslie McKerchie

Hello Paulette,

This is actually an issue we have reported with our team. I will add this thread to the list of users impacted so that we are aware and we will be sure to pop in here with an update when we can.

We have found that the issue seems to be related to the story size, so if that is something you have the power to change - it could help. For example, the default Story size of 720x540 (4:3 ratio) does not seem to have an issue.

Paulette Suggs

Hi Leslie,

Thank you for following up on this.  I am well into my project, and I did change the Story size to your suggested ratio.  Text is visible, BUT, all the content, graphics, etc. is displaced or unrecognizable.  I am hoping we are able to update the issue soon.  I would prefer not to recreate all this content.

Ashley Terwilliger-Pollard

Great news!  We just released an update for Storyline 3, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is how we fixed how the right edge of notes text could be cut off in HTML5 output.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.