I've just come across an issue with buttons being covered behind a hidden player element at the top of the screen. This has change with one of the recent Storyline 360 updates. What can I do?
I'm attaching a screen grab of the problem and a sample .Story file. I'd appreciate any suggestions!
I published to Web, and see the problem when I preview locally. I also see
the problem when I preview the slide or scene right in Storyline 360. I
don't think it is only in Review. Right now, I am thinking it is the player.
It works here. (In reply to Wendy Farmer) I have a co-worker who also has a previous version and it works for her as well. I am running v3.36.21289.0 and can't click on buttons along the top of the screen. I believe it is a bug in this latest software. Is there some other channel I should report this in?
I see an "other versions" option on the Articulate 360 installer. I will see if I can install an older version of the software while waiting on a solution...
you can log a support ticket with Articulate and let them know. Reference this post and they can follow it up. I’m mid project so I don’t upgrade unless it’s a fix/enhancement I need for this project. For some reason this time I did and had to rollback ;-). Good luck with your project.
you can log a support ticket with Articulate and let them know. Reference this post and they can follow it up. I’m mid project so I don’t upgrade unless it’s a fix/enhancement I need for this project. For some reason this time I did and had to rollback ;-). Good luck with your project.
8 Replies
Interesting, did you try exporting it and testing it outside of Review 360? Maybe it is just a review link issue.
I published your file to review and I'm on a previous version of SL 360 v3.35.21017.0
I published to Web, and see the problem when I preview locally. I also see
the problem when I preview the slide or scene right in Storyline 360. I
don't think it is only in Review. Right now, I am thinking it is the player.
It works here. (In reply to Wendy Farmer) I have a co-worker who also has a previous version and it works for her as well. I am running v3.36.21289.0 and can't click on buttons along the top of the screen. I believe it is a bug in this latest software. Is there some other channel I should report this in?
I see an "other versions" option on the Articulate 360 installer. I will see if I can install an older version of the software while waiting on a solution...
Hi Zac
you can log a support ticket with Articulate and let them know. Reference this post and they can follow it up. I’m mid project so I don’t upgrade unless it’s a fix/enhancement I need for this project. For some reason this time I did and had to rollback ;-). Good luck with your project.
I just submitted a ticket. Thank you!
Thanks for contacting the support team, Zachary. I can see that you're working with Cleo already :)
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