I found some old discussions on this. I have some objects on the Base Layer that are appearing on Layers even though I have clicked the Hide Objects on Base layer in the Layer Properties. I also checked to be sure the object is not selected in the Timeline.
The odd thing is on the Base Layer I have a character head shot and then on the Layer a full length same character. The Head Shot appears with the character and only that head shot.
I am attaching the slide. If I am doing something wrong, it will amaze me to find out what it is.
I'm using SL360 and saw the same behaviour - no idea why it's doing it. But as a workaround, I duplicated your 'happy' state and renamed it the built in 'Hover' state then deleted the 4 triggers on hover of the characters and that seems to have worked.
Thanks for the reply Wendy and interesting that you are having the same issue. Thanks for sharing a solution. I just put a shape as the background of the layer and it blocks out the character, but I may give your solution a try.
I also made this a ticket to Articulate Support to see what they say.
Thanks Jeffrey for submitting a case, and I see it with our team now. They'll be in touch as soon as they can ( a bit of a post Thanksgiving catch up right now!) and i'll follow along in your case too.
I've had this problem all of a sudden. I found that toggling visibility from the timeline works. I'm not sure why, but duplicating a slide did not copy the "Hide Base Layer Objects," even though that box is checked on the slide properties menu.
So far, I have not had this problem in Storyline 360 but I may not be using layers in the same way. What I used to do is put an object over the layer and make it a solid color then place my layer objects on that. It worked and I did not need more triggers.
I'm sorry you have to take an additional step with this issue. I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.
Thanks for chiming in with an additional workaround, Jeffrey!
Joanna I agree. I had a similar issue so what I did was grab a screen shot of the background with noting on it and pasted that as the layer background. Then whatever I placed on it matched.
I would prefer that Articulate can solve the problem but at least we can share solutions even if they don't work for all situations. I am glad you mentioned triggers so that gives me an idea if I have the issue again.
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Hi Jeffrey
I'm using SL360 and saw the same behaviour - no idea why it's doing it. But as a workaround, I duplicated your 'happy' state and renamed it the built in 'Hover' state then deleted the 4 triggers on hover of the characters and that seems to have worked.
Thanks for the reply Wendy and interesting that you are having the same issue. Thanks for sharing a solution. I just put a shape as the background of the layer and it blocks out the character, but I may give your solution a try.
I also made this a ticket to Articulate Support to see what they say.
Thanks Jeffrey for submitting a case, and I see it with our team now. They'll be in touch as soon as they can ( a bit of a post Thanksgiving catch up right now!) and i'll follow along in your case too.
I've had this problem all of a sudden. I found that toggling visibility from the timeline works. I'm not sure why, but duplicating a slide did not copy the "Hide Base Layer Objects," even though that box is checked on the slide properties menu.
I don't think I received a reply on this, but the problem has not come up again for me. I may have applied the workaround and just kept going.
Sorry, you ran into this bug too, Whitney! We still have it open with our team for Storyline 3 and Storyline 360.
Once we have more to share, we'll definitely alert folks in this discussion and that's when you'd also receive a notification in your case, Jeffrey!
Hello Articulate team,
are there any updates on this issue?
Hiding object on a base layer doesn't work for me on Storyline 360 so I need to use triggers to make object disappear from screen.
Joanna,
So far, I have not had this problem in Storyline 360 but I may not be using layers in the same way. What I used to do is put an object over the layer and make it a solid color then place my layer objects on that. It worked and I did not need more triggers.
I hope they can work out something.
Hi Joanna,
I'm sorry you have to take an additional step with this issue. I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.
Thanks for chiming in with an additional workaround, Jeffrey!
hi Jeffrey - yes, this could be applied if your background has a solid fill - when it's patterned or complex it won't work.
Joanna I agree. I had a similar issue so what I did was grab a screen shot of the background with noting on it and pasted that as the layer background. Then whatever I placed on it matched.
I would prefer that Articulate can solve the problem but at least we can share solutions even if they don't work for all situations. I am glad you mentioned triggers so that gives me an idea if I have the issue again.
This discussion is closed. You can start a new discussion or contact Articulate Support.