Hide layer doesnt work in Feedback Master

Aug 17, 2018

Hi, I have a slide that shows different layers depending the button you click on the slide. So BtnA will show LayerA, BtnB will show LayerB and so on.

In all layers there are 2 buttons - Jump and Close button. Both these buttons are in the feedback master slide as these are layers.

Jump will jump to a different slide and X will hide the current layer. The problem is that Jump works but X doesnt work. It works if I move X button to the slide itself. As there are many slides with many layers I want to avoid having the button in each slide. 

In the attached file, the Blue X wont work but Red X will work. At the same time, Jump button has no issues even though it's in the master.

Any idea why it doesnt work?

15 Replies
Chris Fransham

Hi Wendy, thanks for the really rapid reply!

I'm using Storyline 360, but it does seem you may have misinterpreted my issue.

I am trying to use a hotspot inserted on a Feedback Master layer to trigger a 'hide this layer' action when the hotspot is clicked. It doesn't want to work - just doesn't seem to respond at all.

I have found a workaround (manually inserting the hotspot on each feedback layer, which meant 66 x copy/pasting), but it would be good to know that this is still on the radar for fixing as it would definitely be a problem when using large question banks and relying on custom-built feedback masters.

Orest Mykyta

I've found a bit of a workaround for this that might help:

  1. Create a numeric variable that will act as a "Trigger" variable. I called mine "TRIGGER_HideLayer"
  2. In the Feedback master, add your hotspot or button. Add a trigger to it that will add 1 to the variable TRIGGER_HideLayer
  3. In every Slide layer that uses that feedback master, add a trigger: "Hide This Layer when TRIGGER_HideLayer changes"

Not sure if that's easier in your case. It's helpful for me since I want to have a lot of triggers on the Feedback Master's button. So re-creating the button with all its many triggers leads to many copies of the same triggers - which is bad for troubleshooting.


Note: using the Trigger variable trick is also useful if you do a lot of Javascript and want the JS to do more, such as show a layer, go to a slide, etc.

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Leslie McKerchie

Hi Shamil,

Thanks for reaching out and for reaching out to our support team as well :)

I see that Vevette is already helping you out and following up with other members of our team.

Dear Leslie/Articulate, has there been any progress on this issue since the OP?

Jose Tansengco

Hi everyone!

I have some great news to share! We just released another update for Storyline 360. In Update 81, we've included important fixes and new features.

One of the bugs we've fixed is: 

  • Hide layer trigger will not work in a Feedback Master layout

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!