High CPU usage in Chrome?

Update: This appears to primarily be related to running Storyline Flash content in Chrome. In Flash, my slide is hitting 48% CPU max, in HTML5 it's hitting 5% max. Wow.

Hi Mike! Interesting find. Thanks for sharing and for the update. I'm not seeing this reported and if it's something you can replicate and are concerned about, I would certainly reach out to our team.

I have a support ticket open, but not really expecting a resolution on this as it appears to be a Chrome/Flash problem more than anything else.

I'm now doing browser detection in my course in the hopes of sending Chrome users directly to the HTML5 version of the course, to avoid the issue altogether. I have the browser detection working. What's the best way to send the user to the story_html5 file from within a course? Thanks!

Thanks for the update Mike, I didn't see one to follow along, you must slip them in under a different name :)

You could share the direct link to the html5 version if needed for your Chrome users.

When learners launch your published Articulate Storyline course, they'll automatically see the best version for their device and browser—Flash, HTML5, or Articulate Mobile Player (AMP). See this article for details.

If you'd prefer to bypass the Flash and AMP output altogether and only launch the HTML5 version of your course, link directly to the story_html5.html file in your published output (rather than the defaultstory.html file).

Yes, I think the ticket was submitted under our company name.

These are launching from an LMS, so I can't really share a direct link to the html file with the user.

I'd really prefer to not do any manipulation of my published output, but it may come to that, and I don't want to eliminate the Flash version altogether, only for Chrome users.

I understand Mike. Hopefully the support team will be able to assist you. Thanks for the update.

Bumping this thread to the top again. I've tried numerous things, but have not been able to get Chrome to behave while viewing the Flash version of my course. Even extremely basic Flash courses use about 5% CPU vs. 0%-1% in HTML5.

Is anyone else experiencing this?

Hi Mike! I never did get to take a look at your support case to see what was shared with you there. Were you sent back to the forums for community assistance?

Leslie,

Support didn't have a solution to this (and there may not be one) and suggested I look for more advice here. This problem does not seem to be isolated to Storyline content. I'd hate to restrict users from using Chrome/Flash for our courses, as the Flash output does look much better than HTML5.

Thanks,

Mike

Thanks for the clarification Mike! Much appreciated.