Highlighters showing in preview but not in published output

Did you mean to share a .story file for us to look at.

Highlighters - do you mean the hover state?

Yes. They show in preview but not in published version

Tarangini

are you referring to the green hotspots? They are visible during editing but invisible once published - that is by design they are not supposed to show.

Here is a KB article about hotspots to help you understand how they work

Not hotspots, the red highlight boxes which are visible till few slides and then stops showing for some in output. Can I connect with anyone in your team to explain this further?

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Hello Tarangini,

Thanks for the further explanation. Are you seeing the disappearing rectangles in my published output here?

If so, is it specific slides or a specific browser that you are using?

I'd be happy to take a closer look for you.

Yes...the issue stays. Am using Google Chrome. This happens as below: (No highlighter seen from this slide onwards)

Hi, Tarangini. Thanks for working through this with us!

I previewed the course in Storyline 360, Update 34, and viewed Leslie's hosted output. I'm also not seeing the red box on the slide in your screenshot, along with a few others after it, in Chrome 79. So odd! 

Your setup looks great, so I'd like to consult on our next steps with our Support team and have created a case on your behalf. You should hear back from someone soon, and I'll follow the case as I'm also curious!