Hotspot not responding to user clicks in Review tool or after publish using Chrome

Nov 27, 2019

Using Storyline 360 (version 3.34.20804.0)- Graded hotspot question is misbehaving in Chrome.

Behavior is as follows:

  • Click on an incorrect area to get spinning location identifier
  • Click on another area...spinning location identifier does not move
  • Move mouse off of screen to hover over Submit button, location identifier moves to where last clicked

Any help to fix this is welcome! Most of my users are using Chrome!!

8 Replies
Vincent Scoma

Hi Jennifer, 

Thank you for reaching out and describing what you are seeing! 

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or share it privately with our Support Engineers here. We'll let you know our findings and will delete it after having a closer look.

Bradley Harmon

We are experiencing the exact same issue with Hotspot questions published to HTML5 viewed in Chrome. I opened a case with Articulate support on 11/21 and supplied a test .story file. They were able to replicate the issue, and sent it through their support team as a possible bug. Hope to get the fix soon!

Storyline 360 v 3.34.20804.0

Chrome v 78.0.3904.108

Leslie McKerchie

Hi Bradley and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know that you ran into a similar problem.

I was able to track down your issue and the report filed along with it. 

I've added this conversation to the report so that we can share any updates that we have in the future.

Leslie McKerchie

Hi Jen and welcome to E-Learning Heroes :)

Thanks for sharing some additional information about what you are seeing. 

It looks like Bradley was able to pop in and point me in the right direction, so as I mentioned, I've included this conversation in our report and I've attached your file as a sample as well during our testing.

Becca Levan

Hello Everyone!

I'm happy to return to this discussion with an update—we've fixed the issue where the: 

  • Hotspot marker does not appear to the area you clicked on a hotspot quiz when published to Review360/Web.

Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes.

If this happens again, please let us know! Or you can work directly with our support engineers here.