Thank you for reaching out and describing what you are seeing!
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or share it privately with our Support Engineers here. We'll let you know our findings and will delete it after having a closer look.
I can't share my working file, but here is a generic file that will show the same issue. Important to note, this problem doesn't show when previewing right in SL...must publish and view in Chrome.
We are experiencing the exact same issue with Hotspot questions published to HTML5 viewed in Chrome. I opened a case with Articulate support on 11/21 and supplied a test .story file. They were able to replicate the issue, and sent it through their support team as a possible bug. Hope to get the fix soon!
Thanks for sharing some additional information about what you are seeing.
It looks like Bradley was able to pop in and point me in the right direction, so as I mentioned, I've included this conversation in our report and I've attached your file as a sample as well during our testing.
8 Replies
Hi Jennifer,
Thank you for reaching out and describing what you are seeing!
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or share it privately with our Support Engineers here. We'll let you know our findings and will delete it after having a closer look.
Hi Vincent! You bet!
I can't share my working file, but here is a generic file that will show the same issue. Important to note, this problem doesn't show when previewing right in SL...must publish and view in Chrome.
Thanks!
Jen
We are experiencing the exact same issue with Hotspot questions published to HTML5 viewed in Chrome. I opened a case with Articulate support on 11/21 and supplied a test .story file. They were able to replicate the issue, and sent it through their support team as a possible bug. Hope to get the fix soon!
Storyline 360 v 3.34.20804.0
Chrome v 78.0.3904.108
Hi Bradley and welcome to E-Learning Heroes :)
Thanks for reaching out and letting us know that you ran into a similar problem.
I was able to track down your issue and the report filed along with it.
I've added this conversation to the report so that we can share any updates that we have in the future.
Hi Jen and welcome to E-Learning Heroes :)
Thanks for sharing some additional information about what you are seeing.
It looks like Bradley was able to pop in and point me in the right direction, so as I mentioned, I've included this conversation in our report and I've attached your file as a sample as well during our testing.
Cool..thanks Bradley. Yeah, and I'm running the exact same versions as you...in both SL and Chrome.
Thanks alot Leslie! Very helpful.
Hello Everyone!
I'm happy to return to this discussion with an update—we've fixed the issue where the:
Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes.
If this happens again, please let us know! Or you can work directly with our support engineers here.