I am reviewing a simulated lab that we created in Storyline 360, which makes use of hotspots. While reviewing the file in Articulate Review (using a chrome browser) I found that some hotspots were working, but others weren't. I made note in the comments when I came across a hotspot that was not working. I went back to review the course again and found that hotspots I had noted as "not working" were now working, but others that were working fine before were now not working. I then opened Articulate Review in Internet Explorer and found that ALL the hotspots worked.
Has anyone come across this issue? My biggest worry is whether the issue will persist when we publish the course to our LMS (Canvas via SCORM) when we launch it.
Hi Sage. We're happy to have a look at your file if you can share it here! I haven't seen this issue pop up, yet, but I definitely want to help get you peace of mind.
Have you tested a copy of your LMS output in Canvas or SCORM Cloud yet?
This is the link to our file in Articulate Review. You can see where I left comment that hotspots were not working and then left new comments that they worked the second time I went through. I just don't know what would make them work only part of the time?
Are the hotspots you are referring to located on top of the bowl of water, as shown in this screenshot?
Each of those station slides worked correctly for me in Chrome 66. I was able to drag the thermometer over the bowl of water to capture the temperature.
Are you also using Chrome 66, or a different version of Chrome?
Yes, the hotspots are pretty much all on the different bowls of water or in the sun/shade depending on the activity. I use chrome for pretty much everything and the version is up to date (Version 66.0.3359.139 (Official Build) (64-bit)).
It seems to be working now and I can no longer replicate the problem, which is great but also somewhat frustrating because it makes the issue harder to understand. So, at this point my concern is how and why the hotspots would stop working in the first place. Could the issue have had to do with flash cookies saved on my browser?
Any insight will be helpful. Hopefully, the issue doesn't resurface, though!
Yes, that could certainly be the culprit. I've got my fingers crossed that the issue doesn't pop up again! If it does, record a quick Peek of the problem so we can get a clear picture of what you're seeing. Thanks!
5 Replies
Hi Sage. We're happy to have a look at your file if you can share it here! I haven't seen this issue pop up, yet, but I definitely want to help get you peace of mind.
Have you tested a copy of your LMS output in Canvas or SCORM Cloud yet?
This is the link to our file in Articulate Review. You can see where I left comment that hotspots were not working and then left new comments that they worked the second time I went through. I just don't know what would make them work only part of the time?
https://360.articulate.com/review/content/cf99b3ba-3c57-464a-b0f7-ab7e43667edb/review
Hi Sage!
Are the hotspots you are referring to located on top of the bowl of water, as shown in this screenshot?
Each of those station slides worked correctly for me in Chrome 66. I was able to drag the thermometer over the bowl of water to capture the temperature.
Are you also using Chrome 66, or a different version of Chrome?
Hi Alyssa,
Yes, the hotspots are pretty much all on the different bowls of water or in the sun/shade depending on the activity. I use chrome for pretty much everything and the version is up to date
(Version 66.0.3359.139 (Official Build) (64-bit)).
It seems to be working now and I can no longer replicate the problem, which is great but also somewhat frustrating because it makes the issue harder to understand. So, at this point my concern is how and why the hotspots would stop working in the first place. Could the issue have had to do with flash cookies saved on my browser?
Any insight will be helpful. Hopefully, the issue doesn't resurface, though!
Sage
Hi Sage,
Yes, that could certainly be the culprit. I've got my fingers crossed that the issue doesn't pop up again! If it does, record a quick Peek of the problem so we can get a clear picture of what you're seeing. Thanks!
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