I have a base layer, a layer above that and another layer on top of that as a build. On the third layer I have a hotspot to close the layer when the user clicks on it that takes 3 clicks before it will trigger the event to animate off the layer. Why does it take 3 clicks before the trigger will go?
Would you be able to share your file either publicly here or privately through a support case so we can take a closer look at what's going on and help you troubleshoot?
It sounds like you ran into some issues with the responsiveness of hotspots in your course. I'd be happy to assist with that!
It would be helpful to take a closer look at your project file or a specific slide with the hotspot. Would you be willing to share a copy here in the discussion or privately through a support case?
We'll delete it from our system once troubleshooting is complete!
5 Replies
Hi, Mike.
I'm happy to help!
Would you be able to share your file either publicly here or privately through a support case so we can take a closer look at what's going on and help you troubleshoot?
I would have to do it privately due to client confidentiality limitations. Do I need to select you when I open a support case?
I opened a support case...Thank you!
I am having the same issue with a hotspot taking taking 3 clicks to work. Have you found a solution?
Hi Wintana!
Thanks for reaching out!
It sounds like you ran into some issues with the responsiveness of hotspots in your course. I'd be happy to assist with that!
It would be helpful to take a closer look at your project file or a specific slide with the hotspot. Would you be willing to share a copy here in the discussion or privately through a support case?
We'll delete it from our system once troubleshooting is complete!