I have a large new customer in China. When they try to access my Storyline courses on Articulate Online, the courses load so slowly as to make them unusable. Even slides with simple text and graphics come in very slow. Can you suggest anyway to make the courses usable in China? (Is there a different LMS host you can suggest, or some other strategy?)
This thread is a bit older, and I'm not sure if Rob is still subscribed here. You may want to message him directly if you're looking to assist - or if you're running into an issue yourself, please feel free to follow Adrian's directive above to submit a support case.
3 Replies
Hi Rob,
Sorry to hear that. If you would see about submitting a support case, we would be happy to take a closer look.
Always Happy to Help,
Adrian
Maybe try VPN for global access?
Hi Vivian,
This thread is a bit older, and I'm not sure if Rob is still subscribed here. You may want to message him directly if you're looking to assist - or if you're running into an issue yourself, please feel free to follow Adrian's directive above to submit a support case.