How can I download content onto Articulate Mobilbe Player?

Mar 07, 2013

I am trying to allow access to a reference presentation, accessible offline on Articulate Mobile Player on the iPad.  I have created the course, published it in Web version including HTML5 output, use Articulate Mobile Player on iPad, and allow downloading for offline viewing.  I added a link to the correct output on the website and it works fine in a browser; however I cannot get any option to appear to add it to my Articualte Mobile Player Library.  Am I missing some publishing option or could something else be wrong??

(Also tried to create it as a SCORM and add it to the LMS for offline download with same results)

Thank you!!

11 Replies
Peter Anderson

Hi E, welcome to Heroes!

When you launch a Storyline course on an iPad by either browsing to it or clicking on the link from your website, it'll automatically open in the Articulate Mobile Player if it was published with the Articulate Mobile Player option enabled. If you don't already have the app, you'll be prompted to install it.

How have you tried to launch it so far? 

Peter Anderson

E Smith said:

It's inside a protected website that requires a login.  I'll see if I can find an outside source to place it on.

I think we found our problem then, E. The Mobile Player isn't able to communicate login credentials. If your LMS requires a login, learners might not be able to use the Articulate Mobile Player, because browsers cannot pass security credentials to iPad apps unless the LMS supports Tin Can API.

Peter Anderson

Hi E,

To track your learners who view your iPad or HTML5 content, you'll need to do any one of the following:

  • Deploy your course from Articulate Online: Articulate Online fully supports tracking users who view your course with the Articulate Mobile Player on an iPad. When you publish, choose Articulate Online as your publish option, and mark the checkbox to "Use Articulate Mobile Player on iPad." Find out more about publishing to Articulate Online here.
  • Deploy your course from an LMS which supports the Tin Can API: Tin Can is a communication specification which allows learning management systems to receive tracking data from mobile apps. When you publish, choose LMS as your publish option, and mark the checkbox to “Use Articulate Mobile Player on iPad.” (If your LMS provider doesn’t yet support Tin Can API, we recommend that you urge them to do so.) Find out more about publishing for LMS here.
  • Deploy your course as HTML5 content, and have learners access it from your LMS with a browser that supports HTML5: This is a good option if you’re using an LMS which does not support Tin Can API and if learners will use an iPad or other device which doesn’t support Flash. When you publish, choose LMS as your publish option, and mark the checkbox to “Include HTML5 output. Find out more about publishing for LMS here.

This tutorial should help give you a better idea of exactly what to expect when publishing for mobile devices. I hope that's helpful, and let me know if you have any other questions

E Smith


Well I thought I found the solution to downloading my published web content to view offline on Articulate Mobile, however no such luck.  Normally I have to add all content inside of a secure login, but since that doesn't work for offline content, I have created a site that does not require a log in to access the site.  Still though, I cannot get the content to open in Articulate Mobile or be available offine.   The course has been published with the appropriate settings and I have the latest update for Storyline.  Please help!

Peter Anderson

Hi again, E

Really sorry to hear you're still having a hard time with this one. At this point, are you able to share your .story file with us privately so we can help determine what might be going on? 

You can open the ticket here, including the .story file and any published links you'd like to share, and we'll be happy to take a look. 


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