How can I fix these broken items? (glossary, seekbar, audio)
Sep 20, 2013
I have an course I created, which essentially works, but has some undesirable features.
I posted it to a web server and the problems persist when being played on the server as well.
I have played it on multiple machines from different places, both in Chrome and in Firefox.
- The glossary has the menu on top of the terms. The menu itself is fine, but when you click on glossary, the menu is in there too, then the terms are in a separate container below the menu.
- The glossary disappears part way through the e-learning. Like the whole tab is gone.
- The seekbar is broken. Either it doesn't move at all or it starts out partially filled and never moves beyond that point.
- The volume of the audio files is extremely low. I have an automated version of this learning and the audio levels are just fine. Same audio files. For some reason, this version is super hard to hear even with both computer volume and the volume widget all the way up. Is there a way to increase the volume level.
Any ideas on how to fix these issues?
6 Replies
Hi Spring,
Your file comes up as a .tgz file when downloaded. I don't have a software that recognizes the extension, so I am unable to extract it to view the presentation. If you can provide a .zip version instead, it will likely help your chances of getting input from the community.
Odd, I'm on Windows and it assigned a .zip file extension when I compressed the file. I don't know how it ended up as a tar file.
I have recompressed it using Windows Zip.
Unfortunately, I'm getting the same thing from your second attempt. Perhaps it is something on my end. Are you able to provide the .story file instead?
I wish I could. Everytime I attempt to upload it, I get a 404 error. I assume that the file size is too long and it is timing out.
Hi Spring,
I was able to download your zipped folder and played your story.html output within my Google Chrome browser - everything that you described did not happen for me, except the glossary disappearing part way through the first scene. My thought without seeing your .story file is that you have custom player properties for those slides where the glossary is disabled as the glossary reappears once I begin the second scene.
But to confirm the other ones:
Since you're unable to share your .story file here would you be able to share it with our Support team?
I'll have to start looking at the way they have our profiles set up here at work then. I can't figure out what would cause that issue though.
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