I am using screen recording for the first time in Articulte 360 and have added it in one of the courses for a client. When it gets to the last screen it loops and continuously plays. I want it to stop on the last screen and have two buttons to give the learner a choice to see the screen recording again or continue course (in other words, stop the continuous looping). Any tips or recommendations? Appreciate it.
So glad you're making use of the Screen Recording feature in Storyline- it's definitely a handy one!
I'm happy to help point you in the right direction here. Can you share your unpublished .story file so I can take a look at your setup? You can add it to a comment here as an attachment.
Try submitting your file directly to our Support Engineers right over here, instead- they're available 24/7 and happy to help! The attachment area on that page allows for large file transfer, so you should be able to upload it there.
I understand the time constraints you're under, so let me know once you've submitted your case and I'll keep an eye on it's progress!
Thanks for the update, Patti! Did you receive an email with a case number after submitting that form? I'm having trouble hunting it down in our system.
13 Replies
Hey Patti,
So glad you're making use of the Screen Recording feature in Storyline- it's definitely a handy one!
I'm happy to help point you in the right direction here. Can you share your unpublished .story file so I can take a look at your setup? You can add it to a comment here as an attachment.
Thanks!
I tried adding as an attachment and I think the file is too big.
Can we screen share or something? I need to get to client tomorrow.
Thanks.
Patti
Patti L. Myers
Learning Experience Consultan
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I tried attaching and got an error. The file may be too big. I need to send to client tomorrow.
Can we screen share?
Sorry about that, Patti!
Try submitting your file directly to our Support Engineers right over here, instead- they're available 24/7 and happy to help! The attachment area on that page allows for large file transfer, so you should be able to upload it there.
I understand the time constraints you're under, so let me know once you've submitted your case and I'll keep an eye on it's progress!
Thanks Ali. Appreciate it. The file is still loading. Hopefully it will go through. Appreciate your help!
Patti
Okay the file is loaded. Fingers crossed. Appreciate you keeping an eye out for me. Hopefully they can help.
Thanks for the update, Patti! Did you receive an email with a case number after submitting that form? I'm having trouble hunting it down in our system.
Let me know!
No, I did not.
Hmm, odd. Thanks for hanging in there with me-- let's try one more thing.
I created a case on your behalf, can you try uploading your file using this link instead?
It will attach your file right to your case after you hit the blue Upload File button at the bottom of the page.
Thanks!
I so appreciate your help on this!! Doing right now.
Hey there Patti!
I checked in on your case and it looks like we received the file this time. 🎉
Your case has been escalated and one of our Support Engineers will be in touch soon!
I seem to be having this same issue. Was there a resolution that can be shared on this thread or will I need to open a case with Articulate support?
Hi there, Jen. For Pattie's case, our team helped her adjust the end frame of her recording using "Action fine tuning."
Can you share your file here or with our support team? We'll be happy to have a closer look!
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