11 Replies
mike wood

When I try to open the .story file in articulate,  the program gives me an error saying that it cannot open the file because the file is either corrupted or it is from an earlier version of articulate.  It is given in a pop-up, and i cannot even snip the error message.   

I simply want to open the file in storyline and edit it. It needs some changes.  The person that created the file is no longer available. 

 

Kevin Thorn

Hi Mike,

Your error message appears that you're trying to open a file in SL2 that was created in SL1.

Typically, you'd see this image if it is just a matter of upgrading from the older version to the newer version [see image].

Your error message that includes "...the file is either corrupted..." may not be anything you can do without opening the file in SL1 and troubleshooting.

To your question about which version you have, I've attached a start screen for each version. The darker version is SL1, and the lighter blue version is SL2.

That doesn't necessarily solve your problem, though. If you don't have a copy of SL1, perhaps working with Articulate Support you can get a trial version of SL1 just to make your adjustments and upgrade the file to SL2. 

Finally, I don't know your project or what edits need to be done, but if you share the original .story file I can try and open it in SL1 provided it's not corrupt. If so, I'll upgrade it to SL2 *as is* and get it back to you so you make your changes.

Ashley Terwilliger

Hi Mike,

I also tried your file in SL2 and SL1 and saw the same error in terms of the file being corrupt. 

Unfortunately, once a .STORY file becomes unusable, it's no longer recoverable.

When creating, editing, or publishing a Storyline project, we recommend working from your local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources.