I can't download templates because trying to connect to the content library gets me an error message that I am offline. Probably a firewall or similar security setting issue that will be difficult or impossoible to get changed.
There should be a way to find what I like in the content library (it opens just fine from Articulate 360 but not from Storyline) and download from there.
It sounds like you're running into trouble downloading the Content Library templates from inside Storyline, but you're able to see them normally on 360.articulate.com?
Those are what you'll need for full access to the Articulate 360 suite of tools and resources. If you need a template while you wait for your IT team to help, let me know which one. I can add it into a Storyline file and share with you here.
Correct :) For example I can navigate to https://360.articulate.com/content/template/252 and say "Oh nice template!" But I can't connect to the Content Library from Storyline so there's no way to download the template. A colleague of mine was unable to access templates but could access the characters.
Thanks for offering to share templates. May I have the Quantum template (linked above) please?
I will see if we can do anything with the network endpoints and ports.
I have been working with our IT department since October on this same issue. They have whitelisted all URLs listed on your site. I can access one style in the Content Library, but no others. I work on a Government Computer so settings are very locked down. There must be a way to get these templates another way!
I tried going off our "network", connecting to an open WiFi, and launching Storyline 360. I wanted to see if I could pull in a style from the Content Library, then connect back on network and work from there. When I open the Content Library now it only shows the style I have been able to access all along, it states "You are offline. Go online to view full calendar." I am logged in to the tray, and I went online to 360.articulate to sign in. Same message when I access the Content Library.
We have a team of 30 users and none of them can access. Some are holding up project completion due to this issue!
I know one needs access to Vibrance. Can this be sent to me? More important how do we access in a more sensible way?
OK if we keep in touch? I also have inflexible security settings. I'm working with IT to whitelist all those URLs. If that doesn't work, we can look for more solutions and keep each other informed.
I'm sorry you're in such a tough spot! Smart idea to also open a support case. You're in good hands with my teammate, Ronaziel! In the meantime, I'll get that Vibrance template sent over to you in a jiffy.
We got all the URLs whitelisted - still no luck. I have access to one template in the content library (the one Leslie emailed me) and that's it. The offline message persists.
Thanks for sticking with us as we work through this with you, James. I see that Ronaziel recently requested your Articulate logs and the DXDiag logs from your machine. Let us know if you have any questions about the steps she sent you!
We are having the same offline issue. Our E Learning team will be working with Articulate Support next week. I'd like to recommend a way for those who have Articulate 360 subscriptions be able to access the full content library for each of the apps/software from your online website. We could download directly from your site instead of going through the actual apps/software to connect into the libraries. Obviously, those who do not have an Articulate 360 subscription wouldn't be able to access the content. It may be the easiest and most efficient way to correct these common issues. Thank you!
I am able to click on Content Library from within Storyline 360, and the "Insert Slide" window pops up with the Content Library 360 items showing below. But, it looks like I have to insert these slide by slide. How do you download the entire template? I don't see an option for that. Thank you!
When you add a slide from the Content Library, it will add this to your course and also add all the layouts to your Slide Masters. You can read all the fun details here, but in short, there is no need to add slide by slide from the Content Library unless you're choosing slides from multiple templates.
So if there is no need to add slide by slide, then I just need to select all of the slides and add them, and that in turn adds the whole template. Is that correct? I read the link you shared (thank you!) and that's what I gathered from it.
14 Replies
Hi James,
It sounds like you're running into trouble downloading the Content Library templates from inside Storyline, but you're able to see them normally on 360.articulate.com?
You'll want to ask your IT team to look at enabling the network endpoints and ports listed here.
Those are what you'll need for full access to the Articulate 360 suite of tools and resources. If you need a template while you wait for your IT team to help, let me know which one. I can add it into a Storyline file and share with you here.
Correct :) For example I can navigate to https://360.articulate.com/content/template/252 and say "Oh nice template!" But I can't connect to the Content Library from Storyline so there's no way to download the template. A colleague of mine was unable to access templates but could access the characters.
Thanks for offering to share templates. May I have the Quantum template (linked above) please?
I will see if we can do anything with the network endpoints and ports.
Thanks for the clarification James. I e-mailed you a file to utilize in the meantime and I hope that helps :)
Awesome :)
I have been working with our IT department since October on this same issue. They have whitelisted all URLs listed on your site. I can access one style in the Content Library, but no others. I work on a Government Computer so settings are very locked down. There must be a way to get these templates another way!
I tried going off our "network", connecting to an open WiFi, and launching Storyline 360. I wanted to see if I could pull in a style from the Content Library, then connect back on network and work from there. When I open the Content Library now it only shows the style I have been able to access all along, it states "You are offline. Go online to view full calendar." I am logged in to the tray, and I went online to 360.articulate to sign in. Same message when I access the Content Library.
We have a team of 30 users and none of them can access. Some are holding up project completion due to this issue!
I know one needs access to Vibrance. Can this be sent to me? More important how do we access in a more sensible way?
Hi Jessica,
OK if we keep in touch? I also have inflexible security settings. I'm working with IT to whitelist all those URLs. If that doesn't work, we can look for more solutions and keep each other informed.
Hey Jessica,
I'm sorry you're in such a tough spot! Smart idea to also open a support case. You're in good hands with my teammate, Ronaziel! In the meantime, I'll get that Vibrance template sent over to you in a jiffy.
We got all the URLs whitelisted - still no luck. I have access to one template in the content library (the one Leslie emailed me) and that's it. The offline message persists.
Thanks for sticking with us as we work through this with you, James. I see that Ronaziel recently requested your Articulate logs and the DXDiag logs from your machine. Let us know if you have any questions about the steps she sent you!
We are having the same offline issue. Our E Learning team will be working with Articulate Support next week. I'd like to recommend a way for those who have Articulate 360 subscriptions be able to access the full content library for each of the apps/software from your online website. We could download directly from your site instead of going through the actual apps/software to connect into the libraries. Obviously, those who do not have an Articulate 360 subscription wouldn't be able to access the content. It may be the easiest and most efficient way to correct these common issues. Thank you!
I am able to click on Content Library from within Storyline 360, and the "Insert Slide" window pops up with the Content Library 360 items showing below. But, it looks like I have to insert these slide by slide. How do you download the entire template? I don't see an option for that. Thank you!
Hello Megan and welcome to E-Learning Heroes :)
When you add a slide from the Content Library, it will add this to your course and also add all the layouts to your Slide Masters. You can read all the fun details here, but in short, there is no need to add slide by slide from the Content Library unless you're choosing slides from multiple templates.
Thanks so much, Leslie. I appreciate your reply.
So if there is no need to add slide by slide, then I just need to select all of the slides and add them, and that in turn adds the whole template. Is that correct? I read the link you shared (thank you!) and that's what I gathered from it.
Maybe we're saying the same thing, Megan :)
A single slide per template is all that is needed to import the entire template/slide master set into your project.
Just let us know if you run into any issues with this.
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