How do I keep my template from losing settings when it's opened? Jul 08, 2014 By K P I created a template for our department to use, but every time it's opened certain elements are no longer in place. 1. Under the player settings, the logo is missing (original file is a .png) 2. Under publish settings the following settings don't hold: Output Options for LMS, and Reporting & Tracking settings. Does anyone know why this is happening, or how to correct it? I've installed Update 5.