Does anyone know who I need to contact to become involved in the Articulate BETA testing. So far I have emailed beta@articulate.com and they have come back and asked me to email someone else at Articulate. Whilst I have forwarded on the email, so far I have been hearing conflicting information from Articulate.
If anyone can let me know that would be much appreciated.
Hi Neil and welcome to E-Learning Heroes! I see where Phil answered a similar question here. I'm not sure what conflicting information you have received, but that is the correct e-mail address that we provide to those interested in participating. Please send me a PM if you need further assistance with this.
Yes I did email that address however was then told that the BETA testing is now closed.
I then replied with a request for a special request to be granted based on the type of program that we are creating with Articulate. I am happy to share this information privately and have tried to contact various members of Articulate Support to try and get them to understand how it is imperative that we get access to the BETA program.
Just to give you an idea we have 2 million+ potential users on the program.
For example last week, when the Articulate Mobile Player was updated for the IPAD this then affected our Learning Management System (LMS), currently we are unable to view content on the IPAD on our LMS. We have a case open with Articulate on this matter and it is currently being investigated (Case #00357606).
Once our program is live, I am sure you can appreciate we would be very anxious if we hear of any problems the same time as our users would do, this would also create a vast number of technical support calls.However greater than this we want to be able to protect our brands and partners reputation and therefore Articulate. This is the reason we are trying to get access to the BETA program.
We are requesting BETA access to the below:
1.Articulate Storyline
2.Articulate Mobile Player
If anyone can help me just in touch with the right person this would be appreciated.
Typically when we find a defect that is slated for an update, the person who is impacted by this will be notified when there is an update to test which would be a beta product. That is a little different than beta testing future products. I do know that we have your issue logged and that any update we wanted to test, we would certainly make available to you to test prior to it being released as a point release.
Thanks Helena - and we don't have any current beta's going on right now, but when there are future ones someone from our team will reach out based on that email you sent.
If there is anything else we can assist with please let us know!
7 Replies
Hi Neil and welcome to E-Learning Heroes! I see where Phil answered a similar question here. I'm not sure what conflicting information you have received, but that is the correct e-mail address that we provide to those interested in participating. Please send me a PM if you need further assistance with this.
Hi Neil.
The correct path is to submit a request to beta@articulate.com. Sorry if there was some confusion.
Hi All,
Thanks for your response.
Yes I did email that address however was then told that the BETA testing is now closed.
I then replied with a request for a special request to be granted based on the type of program that we are creating with Articulate. I am happy to share this information privately and have tried to contact various members of Articulate Support to try and get them to understand how it is imperative that we get access to the BETA program.
Just to give you an idea we have 2 million+ potential users on the program.
For example last week, when the Articulate Mobile Player was updated for the IPAD this then affected our Learning Management System (LMS), currently we are unable to view content on the IPAD on our LMS. We have a case open with Articulate on this matter and it is currently being investigated (Case #00357606).
Once our program is live, I am sure you can appreciate we would be very anxious if we hear of any problems the same time as our users would do, this would also create a vast number of technical support calls. However greater than this we want to be able to protect our brands and partners reputation and therefore Articulate. This is the reason we are trying to get access to the BETA program.
We are requesting BETA access to the below:
1. Articulate Storyline
2. Articulate Mobile Player
If anyone can help me just in touch with the right person this would be appreciated.
Many Thanks
Neil Chandarana
Hi Neil.
Typically when we find a defect that is slated for an update, the person who is impacted by this will be notified when there is an update to test which would be a beta product. That is a little different than beta testing future products. I do know that we have your issue logged and that any update we wanted to test, we would certainly make available to you to test prior to it being released as a point release.
I am glad I found this forum. I would like to be a BETA tester for the upgraded version, so I just sent an email request.
Thanks Helena - and we don't have any current beta's going on right now, but when there are future ones someone from our team will reach out based on that email you sent.
If there is anything else we can assist with please let us know!
Ok thank you
This discussion is closed. You can start a new discussion or contact Articulate Support.