How to get rid of these annoying text box borders in Marker bubbles

Hi Soren,

Thanks for reaching out about these issues--let's tackle them one at a time.

1. Marker text box border:

I am not seeing these gray boxes in my testing. What version of Storyline are you using? Do you see the same gray boxes in a new Storyline file?

2. Marker number alignment:

I'm also see that markers with numerical icons are misaligned in preview and publish in both HTML5 and Flash. I'm not seeing this issue with other marker icons, so it appears it's only happening with numerical icons. I'll take this to my team, and we'll get it logged as a possible software bug. As soon as I get more information, I'll update this thread.

Edit Mode:

Flash:

HTML5:

I am just speculating here , but did you copy the text from some other source? I wonder if it is somehow retaining the formatting from the source you used.

Hi all, thanks for answering. I did not copy the text, it seems to only affect the text boxes in the bubble, but also the regular Text Box when I insert that.

Check the image, the empty box in the left is a text box. It is normally drawn with a transparent box around it but for some reason in my project it appears with a colored border by default. I can remove this border by adjusting the Outline properties, but I'd prefer it didn't add any border by default.

 As you can see, the default color for the Shape Outline is one from the color theme. 

Where can I modify the border properties of a regular text box to be "not set" when drawn? I want it to default to "No color".

Well, I managed to solve this myself. 

The box is there because I at one time made a new Default Text Box. So the fix is to redo the default text box to one that is without a border. This won't affect any existing boxes, so you need to format those by hand.

Unfortunately Marker text boxes inherit the Default Text Box properties BUT YOU ARE UNABLE TO MODIFY THOSE! 

So basically, re-draw all marker boxes (And triggers connected to those) to fix the problem:

Suggestion: Allow Reset to Default on Markers.

Thanks for sharing your solution with us, Soren. I'll be sure to pass your suggestion along to the team! 🙂

Hi Heroes,

I have problem with my old file. 

When i opened it again the buttons started showing bounding boxes.

Can you help me remove those boxes? It shows up on my published files.

Hm, that's odd Danilo! What version of Storyline did you use to create this file? 

You mentioned this happens after the files are published. Where are you hosting the published files for testing? 

Hi Alyssa,

Sorry for the late reply. 

I published one for articulate review and scorm. Even when i'm just using preview it shows up.

I'm using Storyline 360.

Thanks for circling back! I would first try importing the project into a new Storyline file. 

If that doesn't help, send us a copy of your file here. Our Support Engineers will take a look and let you know what they find!

Hi Alyssa,

I tried the import option and it's still the same.

When i was still developing the file i did not had any issues.
I sent the file to one our reviewers, They noticed that there are bounding boxes on the icons.
But on my end it does not show up until recently i checked them again to look for some slides.

Just after a few months when i checked the final files the bounding boxes showed up.
No edits was done on the final files and was never viewed after the project was closed few months ago. 

A copy of file was already sent to your Support Engineers.

Thank you so much for the support.

Thanks for letting me know you opened a case--that's what I would have recommended at this point! Could you let me know your case number? I'd like to follow along and share updates here in this thread.

Hi Alyssa,

Here is my Case Number: 01199809
Thank you again!

Hi Danilo,

Thanks  - it sounds like Robert shared with you some information on how to repair Storyline. Let us know if the steps here helped out. 

Hope you had a wonderful holiday weekend! 

Hi Ashley,

Here is Robert's rely to my email:

Hi Danillo,

Thanks for contacting Articulate Support!
I understand that you find some strange boxes around buttons in Storyline. 

I don’t think I am getting the same behavior on my end. Please see the attached screenshot to see the difference compared with your E-Learning Heroes post.

If Storyline 360 isn't working properly, a simple repair usually fixes the problem. Follow the steps in this article:

 https://www.articulate.com/support/article/How-to-Repair-Articulate-Storyline-360

Thanks for sharing Danillo :)

Did those steps help you out? If not, be sure to reply to Robert's e-mail for further assistance.