Hi, I recently put together a new course and some how it has grown to a huge size. I have tried deleting the video slides to see if it would help but only drops the size by a marginal amount. its showing 1,103,702 KB and all my other courses are 230,000KB MAX and they all have a considerable amount of video. Is there a way to look at the individual file size of each slide?
I apologize Brandon. The size is the issue that we are dealing with. I do think you can see the size of individual slides if you look at the published output. It will be found in the story_content > slides folder.
I also want to mention that replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit that if needed.
Hey thanks for info. i published it just to see what would happen and it seems to publish normal size, and plays fine. so i will just ignore the file size for now.
I know this is old but hoping someone here has some insight. One of our clients keeps saying they have lag issues with one of our courses -- the course we deliver to HUNDREDS of clients all over the world who dont have the issues -- and they say the individual size of the photos in the output folder, and of the individual slides need to be smaller.
They sent us a document that specifies that each slide needs to be no bigger than 1 mb each. I'm looking in the story_content>slides folder and all of the SWF files of the slides are under 10 kb. We've gotten all of the image files themselves to under 500 kb. And the overall package size is under 100 mb. Am I missing something?? Is there something else I need to look at to figure out the overall size of each slide?
I have posted previously about reducing individual PNG sizes and found a bug in the software that when lowering publish quality, all of the JPGs were being reduced but the PNGs weren't, so we used TinyPNG to lower all of the pngs post-publish. I talked to Tech Support via chat for a while a couple weeks ago when this client issue started, so I could try to learn more about best practices and other experiences to see if I could come up with some evidence that the problem is on their end, not ours.
I mean, we have some courses that are over 300 mb and clients don't report any issues with them. Is there anything you guys have up your sleeves - any tidbits, facts, tips, etc. - that relate to slide size, image size, best course sizes for delivering on an LMS, etc. I'm just looking for anything that might help me in troubleshooting this and helping them figure out what might be up on their end while also not having to rebuild 9 translated versions of the same course from scratch.
Some other questions that you may want to ask them:
Where is the course being hosted? Could the web server or Learning Management System (LMS) be contributing to slow playback?
What browser(s) are they viewing the course in? Same situation - some browsers are faster than others, and at the least they'll want to use a supported browser as detailed here.
Is there anything else about the environment, wifi connection, firewalls, etc. that could be causing odd delays?
7 Replies
Hi Brandon!
In regards to the issue with your file size, can you try to import your slides into a new project to see if that alleviates your issue?
This is an issue that our QA Team is aware of and working to correct.
Hi, so is the issue they are trying to fix the fact that I can't see what size each slide is or that articulate is over shooting in size?
I apologize Brandon. The size is the issue that we are dealing with. I do think you can see the size of individual slides if you look at the published output. It will be found in the story_content > slides folder.
I also want to mention that replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit that if needed.
Leslie,
Hey thanks for info. i published it just to see what would happen and it seems to publish normal size, and plays fine. so i will just ignore the file size for now.
Sounds great Brandon. Just let us know if you need anything further. Thanks for the update.
I know this is old but hoping someone here has some insight. One of our clients keeps saying they have lag issues with one of our courses -- the course we deliver to HUNDREDS of clients all over the world who dont have the issues -- and they say the individual size of the photos in the output folder, and of the individual slides need to be smaller.
They sent us a document that specifies that each slide needs to be no bigger than 1 mb each. I'm looking in the story_content>slides folder and all of the SWF files of the slides are under 10 kb. We've gotten all of the image files themselves to under 500 kb. And the overall package size is under 100 mb. Am I missing something?? Is there something else I need to look at to figure out the overall size of each slide?
I have posted previously about reducing individual PNG sizes and found a bug in the software that when lowering publish quality, all of the JPGs were being reduced but the PNGs weren't, so we used TinyPNG to lower all of the pngs post-publish. I talked to Tech Support via chat for a while a couple weeks ago when this client issue started, so I could try to learn more about best practices and other experiences to see if I could come up with some evidence that the problem is on their end, not ours.
I mean, we have some courses that are over 300 mb and clients don't report any issues with them. Is there anything you guys have up your sleeves - any tidbits, facts, tips, etc. - that relate to slide size, image size, best course sizes for delivering on an LMS, etc. I'm just looking for anything that might help me in troubleshooting this and helping them figure out what might be up on their end while also not having to rebuild 9 translated versions of the same course from scratch.
Hi Ashley,
Some other questions that you may want to ask them:
Hope that helps you gather some more info!
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