How to submit a ticket

Sep 09, 2019

I didn't get any help with my issues and I really need them resolved by the end of the week to meet a deadline. How do I submit a ticket or talk to someone that can help me?

3 Replies
Vincent Scoma

Hi Jennifer,

Thank you for reaching out! I am sorry that you are running into this error message when uploading a video to your Rise 360 course. 

A couple of questions for you on this: 

  • What is the file size of the video you are uploading? 
  • Does this issue happen in other web browsers? 

Please keep us posted and let us know if you have any questions! 

This discussion is closed. You can start a new discussion or contact Articulate Support.