Html 5 output

Hi Zelle and welcome to Heroes!

I'm sorry to hear about the odd behavior with your files, but we'd likely need to know more about which ones were not working. A few items, you'll want to check in are:

• What update were they published with? We're on update 6 now, and there have been a number of recent HTML5 fixes, so if you've published with an earlier update that may be a part of the problem. You can read all the release notes here.
• What iPad version and iOS are you using? Some iOS such as iOS7 and 6 work better than iOS 5 for example.
• What browser are you using on the iPad? You'll want to use mobile safari as detailed here.
• Where are they hosted? A web server, LMS, etc?

If you have a course that you'd like to share with us we're happy to take a look. Please let us know as much information about the above as you can, and what specifically is not working in the course?

Thank you for replying Ashley.

I'm on update 6. I'm using safari on iPad, it does work on safari but it doesn't automatically open on Articulate Mobile Player. It should open automatically on Articulate Mobile Player if it's downloaded on the iPad, right? But mine doesn't. The problem is if I choose both HTML 5 output and Use Articulate Mobile Player on iPad before I publish it, it doesn't automatically open on the Articulate Mobile Player. But, if I choose ONLY the Use Articulate Mobile Player on iPad it opens automatically on the player. And sometimes the video doesn't play on the course. It's LMS hosted. I hope you can help me figure out the reason why it doesn't open up automatically on the mobile player.

This course is downloaded on the Articulate Mobile Player because I only chose the 'Use Articulate Mobile Player on iPad'. But if I choose both 'HTML 5 output' and 'Use Articulate Mobile Player on iPad' before I publish, it won't open on Articulate Mobile Player, only on safari. And the first time we tried it, the video plays, but the second time, it doesn't.

I really really hope you can help me solve this problem.

Thank you.

Here's the story file.

Sometimes the video plays, sometimes it don't.

I want the course to be able to open on Articulate Mobile Player every time the learner uses an iPad. The thing is I don't understand why it doesn't automatically open on mobile player whenever I choose both HTML 5 output and Use Articulate Mobile Player on iPad.

I am encountering the same problem. Also as there is no option to import the course/story.html file, It shows "No Content available".

Hi Zelle,

Thanks for sharing your file here. Upon opening it I saw that you were publishing for SCORM 1.2 and that is likely the reason you are unable to access the course in the Mobile player. To use the mobile player with an LMS you'll need to have an LMS that supports Tin Can API and choose that as your publishing option. This will mostly depend on if your LMS requires a login. If so learners might not be able to use the Articulate Mobile Player, because browsers cannot pass security credentials to iPad apps unless the LMS supports Tin Can API. You'll need to test your published output in your particular LMS environment if you plan to allow viewing in Articulate Mobile Player. This is described here a bit further.

You also mentioned a video not playing, and I took a look at the .story file you shared here with us and I didn't see a video on any of the slides or the layers. Did you possibly attach the wrong slide? If I missed it could you let me know which slide it appears on?

Hi Amandeep,

In regards to the error you're receiving, have you reviewed this troubleshooting article for when you can't access content on the mobile player? I'm not sure what you mean about importing the story.html file, but you'll need to place the published output within a web server or LMS and then access that link from the iPad opening it within Safari or from an email link to see the course display in Mobile Safari or in the Mobile player depending on your publish settings.

If I'm misunderstanding, could you provide a bit more information about your set up.

Our LMS doesn't support Tin Can API yet. I guess we'll just use the LMS for now.

Thank you.

Sorry, I sent the wrong file.

Here is the file with the video.

Thanks Zelle for sharing the file. I see the behavior you're referring to in regards to the video not playing, and I'm also curious if you could share the mp4 file with me here?

I've tried sharing the video but it won't upload here. It says server error.

This is what pops up every time I try uploading it.

Hi Zelle,

It may be too large to load up in the forums. I'll send you directions on how you can send it to me privately.

I sent you the video. I will wait for your reply.

Thanks Ashley!

Thanks Zelle - I'm taking a look at it now and will reply through the case and also post any updates here as well.

Hi Zelle,

I just replied in your case, and shared an updated copy of your MP4 that I reencoded using Handbrake. I was able to insert that one into your file and publish to SCORM Cloud where the video played as expected within the iPad using mobile safari. Please feel free to let us know here and within the case how that version works for you. It seems that the MP4 format was what was causing some difficulties within the iPad, and converting it using a tool such as Handbrake with the standard MP4 settings allowed it to work as expected.

Hi Ashley,

I just updated my course and I used the reencoded video you sent me and it worked fine on iPad.

Thank you so much.

Awesome Zelle - and thanks for the update!

Handbrake is a free tool which you could download (or some people use a similar one such as Format Factory) and it'll allow you to convert videos pretty easily and would be a good step if videos are not appearing as expected

Thanks for sharing that Ashley! That'd be helpful.